Executive

A typical job description/profile of a reservation executive is mentioned under:
1) Directs coordinates, through subordinate supervisory personnel and flight reservation activities for certificated commercial or transport company.
2) Reviews flight reservation reports, statistical data on passenger miles flown and conducts comparison studies on other airline reservations to develop methods and procedures designed to improve operating efficiency increase reservations for company flights.
3) Interprets & implements, through supervisory personnel, company policies and procedures regarding customer relations contact with the public.
4) Analyzes economic statistics as applied to air transportation other factors, like weather conditions, special flight rates, and package deals, to estimate the future volume of flight reservations.
5) Prepares estimates of workforce required to process workload equipment requirements in order to formulate the budget estimate.
6) Reviews performance evaluations on reservations personnel initiates personnel actions as required.
7) Schedules notation of worker assignments to improve capabilities of personnel develops worker overall knowledge of department activities.
8) Directs investigation of customer complaints regarding reservation services prepares correspondence designed to improve customer relations.
9) Endeavors to resolve personnel grievances submit unresolved grievances to the higher authority.

In the context of a 5 Star hotel, if you want to become a front desk executive you must possess the following skills:
1) Excellent Communication skills, especially, spoken English.
2) A person who has a pleasant personality and is confident is always given preference.
3) If you aren't a hotel management graduate, you might not get the executive position initially as you don't know how to work on PMS, you can be given front office assistant and as you gain experience you will be promoted.
Starting salary of a front office assistant in a five star like Taj, Oberoi, Hyatt, Marriott, Hilton, etc., ranges from 14K per month to 20K per month.
Executives/Supervisors may get up to 30K per month.
Thank you.
All the best.

Yes, MBA in HR will definitely help you. Also, your work experience is in-line with the specialization. After gaining the technical knowledge, pursuing HRM will open your options to go in the HR/recruitment team in Manufacturing, Financial Services, Marketing or Sales field. In the course curriculum, you will study the strategic management, human resource development, and legal aspect management. The students are taught about the cultural, social and economic factors that influence employees relation. This will help you to easily switch other HR related departments like Strategy and Planning, People Management (apart from Recruitment). Some of the specialized fields in HR are Retention, Motivation, Labour Relations, Labour Legislation, Industrial Relations, Training and Development, Recruitment and Selection, Compensation and Benefits, Labour Welfare and Social Security.

Hi,
An Executive MBA, or EMBA, is a graduate level business degree. This program is a lot like a regular MBA program. The main difference is that an executive MBA program is primarily designed to educate and enhance the careers of working executives, managers, entrepreneurs, and other business leaders.
From finance to HR professionals to product managers are taking this course to be able to have an edge over their peers. After completing an Executive MBA, you can look at:
- Lucrative job opportunities in big companies in India and abroad.
- Stand a chance to climb the corporate ladder faster in the organisation you are working for.
- Start your own venture.
There is a wide choice of institutes offering Executive MBA or PGPX programs. You can aim to pursue it from the top notch B-schools like the Indian School of Business (ISB) Hyderabad, various Indian Institutes of Management (IIMs), XLRI Jamshedpur, FMS Delhi, S.P. Jain Institute of Management and Research, Mumbai, etc. You can plan your admission by checking out this list of Institutes offering Executive MBA programmes across India. You can sort them course-wise and city-wise to suit your requirement.