Front Office Management Entrance Exam

To prepare for the front office management entrance exam, start by understanding the basics of the hospitality industry. Learn about how hotel front offices work, such as managing check-in, check-out, and reservations. Brush up on your communication skills as interacting with guests is a vital part of the job. It's also important to understand how to handle guest complaints and difficult situations with a calm and professional attitude. Practice using booking systems or at least read up on how they work. Finally, focus on improving your problem-solving and customer service skills, as they are often tested on these exams. If possible, review past papers or sample questions to get an idea of what to expect.