Sales & Marketing

Marketing automobiles differs slightly from other types of marketing products.
Automobiles are high ticket items (or relatively higher priced) than other goods that are sold. The business is also relatively low margin but high volumes drive profitability. It creates huge number of jobs from the automobile part manufacturers, to the factories to the salesmen employed in dealer showrooms. The automobile business is highly competitive and is also driven by discounts. New product launches (and any product failure) costs hundreds of crores. Besides marketing on price, promotion, the car is both a highly technical product that has huge brand aspiration values as well.
There are multiple sub-roles within marketing for automobiles: -
1) Dealer Management - This is similar to traditional channel management for sales and distribution (Click to read article on Sales & Marketing in FMCG). The key characteristics in automobiles are that the automobile channel earns revenue through sales and also significant revenues through after-sales service. The after-sales service is a key component of revenue for dealers in the trade channel and for customer satisfaction. Often customer promotions are clubbed for sales and service, so as to attract people to free service camps, and then offer sales promotional material. Dealers are compensated for the sales inventory they carry, and the dealerships work on a franchisee model. In addition, dealerships are encouraged to sell car accessories and financial products like car financing and car insurance as separate streams of revenue for them.
2) Market Research & CRM - Market Research is an integral part of automobile marketing. This is because the number of stock keeping units in automobiles varies a lot. People, who prefer blue-colored cars, will rather buy a different brand than buy a red car. Thus, market research helps in getting some idea of what kind of colors, accessories present and other expectations the customers are expecting from an upcoming product launch.
Customer Relationship management (CRM) helps in keeping in touch with the customer. This helps gain revenue not just during the lifetime of the automobile by regular service and maintenance, but more importantly, when the customer is seeking an upgrade or replacement.