Top 5 Communication Courses to Win More Clients for Customer-Facing Roles

Discover 5 essential communication courses for customer-facing professionals. Enhance your skills in storytelling, digital tools, and adaptive communication to win more clients and build lasting relationships.

Every customer-oriented business emphasises engagement through building positive relationships. Structured communication skills training benefits various roles, whether one is a customer support executive, teaching assistant, or even preparing for your upcoming BDA interview. 

In this list, we will cover communication courses that broadly span and overlap across personal development, public speaking, and soft skills. 

Consider picking one if you feel you have challenges in the following areas.

• Adapting to different communication styles
• Active listening skills
• Building trust/rapport with new clients

See which directly and positively impacts your current work, keeping your clients returning. 

1. The Complete Communication Skills Master Class for Life on Udemy

This communication skills course is a bestseller on Udemy and is taught by popular instructor TJ Walker, who has helped two million learners on the same platform. 

Course Name	The Complete Communication Skills Master Class for Life
Duration	31+ hours
Provider	Udemy
Cost	INR 3099
Trainer(s)	TJ Walker
Skills Gained	Presentation, body language, business communication
Students Enrolled	188,537
Total Reviews	29,171 ratings; Rating - 4.4/5.0

How will it help you win over clients?

• Make more impactful pitches and presentations to potential clients.
• The emphasis is on using stories to make your ideas memorable and persuasive through varying storytelling techniques with exercises. 
• It covers body language, which can help you appear more confident and trustworthy to potential clients.

2. Achieving Personal and Professional Success Specialization on Coursera

This is one of the most popular and exhaustive personal development courses on Coursera. Offered in collaboration with Wharton Online/UPenn, it has four modules that aim to bring an excellent change to how you look at workplace communication. 

Instructors are professors from Wharton. Expect to learn from their experiences, go in-depth with case studies, and participate in an applied learning project that lets you deal with real-world scenarios. 

Course Name	Achieving Personal and Professional Success Specialization
Duration	1 month
Provider	Coursera
Cost	USD 49 per month
Trainer(s)	Richard Shell, Maurice Schweitzer, and Cade Massey
Skills Gained	Personality development, goal setting, becoming influential
Students Enrolled	55,594
Total Reviews	2497 ratings; Rating - 4.7/5.0

How will it help you win over clients?

• Craft clear and persuasive messages - essential for building client trust and rapport. 
• Learn strategies to develop influence and persuade clients to align with your ideas or solutions. 
• Define your success and values to better align your approach with what resonates with your clients. 

3. Communicate Effectively at Work from Google

This course on Applied Digital Skills from Google aims to help you build a strong workplace culture that values communication. 

What you learn here can be applied in various other situations, including client meetings and presenting your findings in attractive data-driven formats to clients. 

Course Name	Communicate Effectively at Work
Duration	Six to Nine hours
Provider	Google - Applied Digital Skills
Cost	Free
Trainer(s)	Google’s experts
Skills Gained	Presentation, Google Workspace, collaboration

How will it help you win over clients?

• Overall familiarity with Google Workspace tools will demonstrate your tech-savviness to clients.
• Practice various forms of professional communication, which will help you interact more effectively with clients across different channels.

4. Communicate Effectively from Dale Carnegie & Associates Global

This one is a fine virtual and live instructor-led workshop that will equip you with a global understanding of minute aspects of communicating effectively. 

Course Name	Communicate Effectively
Duration	90 minutes
Cost	USD 399
Skills Gained	Adaptable communication, interpersonal skills, etc.

How will it help you win over clients?

• Understand clients' needs more through active listening and a self-directed learning approach. That will further help you respond better to them and build lasting relationships. 
• Adapt your communication style to different cultural contexts. 

5. Communication and Interpersonal Skills at Work on FutureLearn

This is a good affordable course on communication skills and is developed by the University of Leeds. It is also part of a broader effort to provide coding and digital skills training across the UK. 

It hasn’t been archived yet, so do enrol sooner. 

Course Name	Communication and Interpersonal Skills at Work
Duration	Two hours
Provider	FutureLearn
Cost	Free
Trainer(s)	Jennifer Rosen
Skills Gained	Adaptive communication style, digital skills

How will it help you win over clients?

1. Adapt your communication style, tone, and format based on the audience. 
2. Take advantage of various online platforms for communication and be adept at channels clients prefer. 

Keep Clients Satisfied with Apt Communication Skills Courses

So each of the communication skills courses mentioned today have a unique pedagogy. Coverage-wise, you can make decision on one based on your current skill gaps or schedule. 

For recap…

With Udemy’s course, you master the art of storytelling and body language for impactful presentations.

Develop influential communication strategies backed by Wharton expertise with Coursera’s offering. 

Google’s course will help in internal and external organisational communication with simple suite of tools and approach. 

Dale Carnegie will help you learn adaptable communication techniques through a live, instructor-led workshop.

And, finally, you can check FutureLearn’s course (also a Carnegie’s alternative) to acquire adaptive communication skills with a focus on digital platforms.