Strategic Customer Relationship Management and Sales offered by University of Toronto
- Public University
3 Campuses- Estd. 1827
Strategic Customer Relationship Management and Sales at University of Toronto Overview
Strategic Customer Relationship Management and Sales
at University of Toronto
A comprehensive overview of Strategic Customer Relationship Management and Sales
Duration | 24 hours |
Total fee | ₹49,714 |
Mode of learning | Online |
Course Level | UG Certificate |
Strategic Customer Relationship Management and Sales at University of Toronto Highlights
Strategic Customer Relationship Management and Sales
at University of Toronto
- Earn a Certificate after completion of the course
Strategic Customer Relationship Management and Sales at University of Toronto Course details
Strategic Customer Relationship Management and Sales
at University of Toronto
Skills you will learn
More about this course
- In this course aspirants will learn how CRM can have a positive impact on sales, marketing, customer service, technology and operations
- You'll explore ways to get organizations and individual departments to change their approach to customer service, re-aligning process and rewards
- You'll learn key implementation techniques and sales strategies such as customer lifetime value (CLV) and loyalty
Strategic Customer Relationship Management and Sales at University of Toronto Curriculum
Strategic Customer Relationship Management and Sales
at University of Toronto
Understand the strategic value of customer relationship management (CRM)
Apply CRM techniques to improve sales, marketing, customer service, IT and operations
Use key CRM concepts to plan and implement successful marketing programs
Use CRM readiness assessments
Build and measure customer loyalty using CRM database strategies and techniques
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Strategic Customer Relationship Management and Sales at University of Toronto Contact Information
Strategic Customer Relationship Management and Sales
at University of Toronto
Address
27 King's College Circle, Toronto, Ontario M5S 1A1 Canada
Toronto ( Ontario)
Phone
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