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Semester Difficult Conversations: How To Discuss What Matters Most 
offered by Harvard University

Semester Difficult Conversations: How To Discuss What Matters Most
 at 
Harvard University 
Overview

Difficult Conversations are an important part of the human experience – at times uncomfortable or painful, however, it is possible to learn how to manage a difficult conversation in a constructive way.

Duration

2 months

Total fee

2,297

Mode of learning

Online

Difficulty level

Beginner

Official Website

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Course Level

UG Certificate

Semester Difficult Conversations: How To Discuss What Matters Most
 at 
Harvard University 
Highlights

  • Earn a certificate after completion of the course
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Semester Difficult Conversations: How To Discuss What Matters Most
 at 
Harvard University 
Course details

Skills you will learn
What are the course deliverables?
  • Understand the structure of difficult conversations
  • Navigate differences in perspective when things go wrong
  • Implement strategies for engaging with strong emotions and relationship triggers
  • Employ techniques for skillful assertion and purposeful listening
  • Understand and manage power dynamics
More about this course
  • Difficult Conversations are an important part of the human experience at times uncomfortable or painful, however, it is possible to learn how to manage a difficult conversation in a constructive way. From business partners and relationships with customers, clients, supplier and colleagues, to dynamics with family, friends, and members of our communities, the difficult conversations we do and don't have cause lasting impact on all of our relationships.
  • In this interactive online course, you will learn frameworks, skills, and principles for how to have your most difficult conversations with more confidence, compassion, purpose, and effectiveness.
  • The course will balance teaching concepts with numerous opportunities to apply what you have learned while participating in multiple simulations designed to enhance skills, demonstrate concepts, and provide opportunities to experiment.
  • This course will be collaboratively led by Harvard Law School and Graduate School of Education faculty Sam Straus and Whitney Benns
  • In addition to theory and real-life examples introduced by course faculty from their practices, you will engage with ideas from the leading book on this subject:
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Semester Difficult Conversations: How To Discuss What Matters Most
 at 
Harvard University 
Curriculum

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Semester Difficult Conversations: How To Discuss What Matters Most
 at 
Harvard University 
Contact Information

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1350 Massachusetts Ave, Cambridge, Massachusetts 02138, USA
Cambridge ( Massachusetts)

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