All You Need to Know About ServiceNow Administration

Offered byUDEMY

All You Need to Know About ServiceNow Administration
at
UDEMY
Overview

A Course For Beginners on ServiceNow. Helps in administering ServiceNow and for CSA exam on ServiceNow

Duration	11 hours
Mode of learning	Online
Difficulty level	Beginner
Official Website	Go to Website
Credential	Certificate

All You Need to Know About ServiceNow Administration
at
UDEMY
Highlights

Get knowledge on configuring processes
Have Knowledge on ServiceNow platform to complete the ServiceNow System Administrator Certification Exam
Comprehend the Admin activities in ServiceNow
Understand Basic ITSM Processes
Understand the Basic User Interface and Navigation in ServiceNow
Create Tables, Fields, Form Layouts, Views
Create and Administer Users, Groups and Roles
Understand Different Types of Dictionaries/Fields
Import Data into ServiceNow Tables
Configure Application Menus and Modules
Understand Basic Configurations - UI Policies, Client Scripts, UI Actions, Business Rules, ACLs and SLAs
Build Service Catalogs, Record Producers, Order Guides and Workflows
Create Reports and Dashboards
Knowledge Management
Trigger Email Notifications and Events
Migrate Customizations from one instance to Other through Update Sets

All You Need to Know About ServiceNow Administration
at
UDEMY
Course details

Skills you will learn

LDAP ITSM

Who should do this course?

People who are looking for ServiceNow System Administrator Certification
Anyone who wants to become ServiceNow Administrator or ServiceNow Developer
Those who are starting their career in ServiceNow

What are the course deliverables?

Get knowledge on configuring processes from scratch
Have Knowledge on ServiceNow platform to complete the ServiceNow System Administrator Certification Exam
Comprehend the Admin activities in ServiceNow
Understand Basic ITSM Processes
Understand the Basic User Interface and Navigation in ServiceNow
Create Tables, Fields, Form Layouts, Views
Understand the core working of ServiceNow - Tables and Records
Create and Administer Users, Groups and Roles
Understand Different Types of Dictionaries/Fields
Import Data into ServiceNow Tables
Configure Application Menus and Modules
Understand Basic Configurations - UI Policies, Client Scripts, UI Actions, Business Rules
Create Security rules (ACL) to restrict user access
Define Service Level Agreements in ServiceNow
Build Service Catalog Items, Record Producers and Order Guides
Build Workflow to automate processes.
Create different Reports and add them on to Dashboards in ServiceNow
Have a clear idea on Knowledge Management

More about this course

This is a beginner level training course for ServiceNow. With a duration of more than 10 hours, split into 10 sections, the course covers the topics which are required for ServiceNow admin certification. For the instructions in this training course, latest Jakarta Version is used and whole training will be in latest UI 16. All topics starting from table creation to building a workflow is covered in this course. An in-depth knowledge is provided at places wherever required, like Service Catalogs. After completing this course and having good knowledge over the topics taught in this course, you will be able to complete the admin certification in ServiceNow with little preparation.

All You Need to Know About ServiceNow Administration
at
UDEMY
Curriculum

Course Overview

Introduction

Video Speed in Udemy

ServiceNow Overview

ServiceNow Basics

Useful Links

Tables & Records

Basics of UI

Basic UI

Left Navigation Pane

UI 15 Vs UI 16

Forms

Lists

List V3

Views

Basics Of UI

User Administration

Users And Roles

User Administration

LDAP

Impersonation

User Administration

Tables & Columns

Tables

Fields

Dictionaries

Table Schema

Extends Table

Unique Identifier

Data Import - 1

Data Import - 2

Application Menus

Tables And Columns

Core Configurations

Scripting in ServiceNow

UI Policies

Client Script

UI Action

Business Rules

Server & Client Objects

Core Configurations

General Configurations

Events

Email Notifications

Access Controls (ACL's)

SLA, OLA, UC

Workflow

General Configurations

Service Catalogs & Knowledge Management

Catalog Items

Record Producer

Order Guide

Workflow - Specific to Catalog Items

Knowledge Management

Service Catalogs

Reports

Reports

Share and Schedule Reports

Homepages And Dashboards

Update Sets & Plugins

Update Sets

Plugins

Update Sets

Custom Application

Understanding Application

Tables and Columns Creation

Import Data

User Administration

Record Producer

Workflow

Customizations

Event And Notification

Update Sets

All You Need to Know About ServiceNow Administration
at
UDEMY
Faculty details

Revanth Sodavaram Muni

Currently working as Architect for ServiceNow platform configuration. Working with different clients in different environments makes me a knowledgeable person. Sharing knowledge is what i believe in, as a good deed. I have my MBA completed in Management of Information Systems, which gave me a big boost to learn and teach IT knowledge.