5 Conflict Resolution Courses to Improve Team Harmony for HR Managers
Explore top conflict resolution courses from IIM Calcutta, Coursera, SP Jain, Alison, and Udemy. Enhance your soft skills in HR management with specialised programmes online for workplace harmony.
Unresolved workplace conflicts snowball towards an overall decline in organisational morale.
Today, HRs must constantly execute strategies that diffuse difficult emotional and judgmental conversations between teams or colleagues.
Those in human resources should further hone leadership grounded in practical soft skills, which can propel them to facilitate a positive workplace culture through these conflict resolution courses.
1. Managerial Leadership and Conflict Resolution from IIM Calcutta
Ideal for mid-level positions in the HR department, this course from the triple-accredited IIM Calcutta comes with three modules. Each focuses on approaching workplace conflicts through individual interpersonal and leadership capabilities, using case studies and group discussions.
You can apply soon, as the upcoming batch for this online programme is available from 10th to 14th February 2025.
More details on this conflict resolution course are below.
| Course Name |
|
| Duration |
5 days |
| Provider |
IIM Calcutta |
| Cost |
INR 1,35,000 |
| Programme director |
Prof. Chetan Joshi |
| Skills Gained |
Apply different conflict management styles immediately based on situations |
How will this IIM C course help you improve team harmony?
The pedagogy here involves self-reflection through simulated group discussions.
You get to focus on how you use your interpersonal and leadership skills. Through that, you identify which conflict management strategies you can use in your favour.
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2. Conflict Management Specialization on Coursera
This comprehensive course is offered in partnership with the University of California, Irvine. It offers a global perspective on the types of conflicts that are common in large organisations and among people belonging to different cultures in workplace settings.
The capstone project prepares you to apply conflict resolution strategies in different situations and real-world scenarios.
| Course Name |
|
| Duration |
One to three months |
| Provider |
|
| Cost |
A monthly subscription of USD 49 |
| Trainers |
Najla DeBow and Amit Kothari |
| Skills Gained |
Master cross-cultural conflict resolution strategies and simplify difficult workplace conversations. |
| Learners Enrolled |
30,199 |
| Ratings |
4.5/5.00 from 1131 reviews |
How will this Coursera course help you improve team harmony?
The course is ideal for all levels in the HR department of multinational companies, where they have to resolve conflicts and interact with a vast talent pool from various countries.
The faculty from the University of California provides case studies and interviews
and facilitates peer-reviewed assignments. All of these are aimed at building robust communication strategies at a practical level.
These also help you familiarise yourself with how conflicts arise due to biases so that you are aware and can foster healthier relationships.
3. Art of Negotiation and Conflict Resolution in Business from S.P. Jain School of Business
Conflicts are managed better when there is a middle point both disagreeing parties agree upon. This is where negotiation comes in.
This SP Jain SGM course aims to help you obtain value for the organisation and yourself.
You should register now for this course, as applications are going on until an unspecified expiry date.
Here are some more details on this SP Jain course.
| Course Name |
|
| Duration |
30 hours |
| Provider |
SP Jain School of Business |
| Cost |
USD 650 |
| Trainers |
Hansel D’Souza |
| Skills Gained |
Negotiate with a well-grounded understanding of conflict management frameworks. |
How will this SP Jain School of Business course help you improve team harmony?
Case studies and exercise simulations revolve around different game theories, including the Prisoner’s dilemma and the Cookie case.
Also, frameworks such as TKI (Thomas Kilmann Instrument) test your conflict management skills in different situations.
These help you build self-awareness, further helping you gauge complex situations that need you to bend your leadership style.
4. Conflict Resolution in the Workplace on Alison
The popular Workforce Academy Partnership has created this course on Alison. Being a shorter course, the focus is on understanding workplace civility.
You can enrol for free here, anytime. This could make sense if you are looking to find some quick learning on conflict management best practices and eventually pass an assessment to solidify your learning.
Also, it can help you if you are running a small business on your own and want to implement such practices. This could be a starter guide to managing conflicts.
See more about the course below.
| Course Name |
|
| Duration |
3-4 hours |
| Provider |
Alison |
| Cost |
Free to enrol; pay for a certificate |
| Skills Gained |
Contribute to and mediate workplace policymaking. |
How will this Alison course help you improve team harmony?
The course covers details on how workplace harassment takes place, how you can solve it. You are taught how you can be a mediator, and people can trust you for your ethical work behaviour.
5. Conflict Management with Emotional Intelligence on Udemy
If you have taken personal development courses before or have some experience in good US-based organisations, the term emotional intelligence (EQ) is quite common.
EQ is an essential trait to hone for leaders today because gone are the days of detached and siloed workplaces. Those at the top who are not empathetic end up overburdening teams instead of making them productive and self-motivated.
The same goes for conflict resolution. Unless leaders can harness the power of developing an emotional bond with their teams or employees, they are considered autocrats who do not communicate but order.
This course from Udemy teaches how to address conflicts effectively in teams through comprehensive lectures and exercises, covering what solutions based on EQ principles fit inevitable conflicts.
| Course Name |
|
| Duration |
4 hours |
| Provider |
|
| Cost |
INR 3499 |
| Trainers |
Robin Hills |
| Skills Gained |
Develop conflict management strategies with EQ assessments. |
How will this Udemy course help you improve team harmony?
Develop skills such as empathy, active listening, and rapport-building, which will help make tough discussions remain constructive instead of confrontational.
Gain insight into your approaches to conflict so that you can identify areas for improvement and adapt your conflict strategies accordingly.
Quick Recap for which Conflict Resolution Course is Good for You
IIM Calcutta Course - Provides hands-on experience through simulated group discussions and self-reflection exercises for immediate practical application.
Coursera Specialization - Offers global perspective on cross-cultural conflict resolution with real-world case studies from multinational environments.
SP Jain School of Business: Uniquely combines game theory and TKI framework to build negotiation skills with conflict management strategies.
Alison Course - Delivers quick, foundational knowledge of workplace civility and harassment management with free enrolment.
Udemy Course: Integrates emotional intelligence principles into conflict resolution strategies for more empathetic leadership.
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