Nexthink Reviews on Courses, Pricing, Features & Career Impact

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Last updated on 22 Jan '25

Nexthink Overview

Table of content

Nexthink About Nexthink
Why Choose Nexthink Courses?
Types of Programs Offered by Nexthink
Nexthink Student Reviews

Nexthink
About Nexthink

Nexthink is a leading Digital Employee Experience (DEX) platform that empowers IT teams to enhance employee productivity and satisfaction through real-time analytics, automation, and feedback.

With 1,100+ customers across 40 countries, Nexthink supports over 15 million endpoints, enabling organizations to address IT issues and improve user experiences proactively.

Their platform gains a 95% success rate with automation and a 90% employee engagement rate. Nexthink also offers a comprehensive learning platform, Nexthink Learn, providing courses and certifications such as Nexthink Infinity Fundamentals and

Nexthink Platform Administration. It helps professionals deepen their digital experience management and IT analytics expertise.

Here are the highlights of Nexthink 2024:

Benchmark	Details
Provider Name	Nexthink
Established in	2004
Official Website	https://nexthink.com/
Founded By	Pedro Bados
Popular For	Digital employee experience management
Top Selling Courses at Nexthink	Here are the top-selling Nexthink online courses: Nexthink Administration with finder Nexthink Infinity Fundamentals Nexthink Platform Administration

Commonly asked questions
On Highlights

Q: What certifications does Nexthink offer?

Nexthink offers certifications at various levels, including Nexthink Associate, NQL Practitioner, Administrator, and Professional-level certifications focusing on content, DEX management, IT support, and application experience.

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Q: What are the prerequisites for Nexthink certifications?

Typically, there are no formal prerequisites for entry-level certifications like Nexthink Associate. However, more advanced certifications, such as Administrator or Professional tracks, may require prior experience or completion of earlier certifications.

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Q: Are Nexthink certifications globally recognized?

Yes, Nexthink certifications are recognised globally, particularly within industries focusing on IT and Digital Employee Experience (DEX) management. This recognition can help advance careers in IT operations and support.

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Why Choose Nexthink Courses?

Choosing Nexthink courses offers numerous advantages for IT professionals and organizations looking to enhance their digital employee experience. Here are some compelling reasons:

Comprehensive Learning Paths: Nexthink provides tailored learning paths, including fundamentals, content management, platform administration, and troubleshooting, ensuring learners can find the right course for their needs.
High Engagement: With 160,000+ courses completed since the launch of Nexthink Infinity, and an average of 210 courses completed daily, the platform demonstrates strong user engagement and satisfaction.
Certification Opportunities: Nexthink offers 27,000 certifications, allowing professionals to validate their skills and enhance their career prospects within the IT landscape.
Real-World Impact: The courses are designed to help IT teams proactively manage and optimize digital employee experiences, leading to a reported 90% employee engagement rate and a 95% success rate with automation.
Global Reach: With 1,100+ customers across 40 countries, Nexthink's training is recognized and trusted by leading organizations worldwide, ensuring learners are part of a global community.
Cutting-Edge Technology: The courses cover advanced topics such as Nexthink Query Language (NQL) and application experience management, equipping learners with the skills to tackle modern IT challenges effectively.

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Commonly asked questions

Q: How do I register for a Nexthink certification?

You can register for Nexthink certifications through the Nexthink learning portal. After selecting your desired course or certification, you'll be guided through the registration and payment process.

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Q: How can Nexthink certifications impact my career?

Nexthink certifications are recognised globally and can help professionals specialize in DEX management, IT support, or application experience management, boosting your career advancement opportunities.

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Types of Programs Offered by Nexthink

Nexthink has two platforms offering courses and certifications:

Infinity
Classic Finder

Infinity

Infinity provides courses and certifications in two formats, i.e., Infinity Learning Paths and Infinity Certifications.

Infinity Learning Paths

Types of Infinity Learning Paths	Courses and Duration
Nexthink Infinity Fundamentals	What is Nexthink Infinity? (20 min)
	Nexthink Platform basics (20 min)
	Why experience matters (20 min)
	What is the Digital Experience Score? (20 min)
Nexthink Content Management	How to use NQL (45 min)
	How to create & manage Campaigns (45 min)
	How to create & manage Remote Actions (45 min)
	How to create & manage Live Dashboards (45 min)
Nexthink Platform Administration	How to deploy the Nexthink Browser extension (30 min)
	How to set up and manage inbound connectors (20 min)
	How to leverage Nexthink exporting capabilities (30 min)
Troubleshooting with Nexthink	How to analyze application issues (30 min)
	How to do investigations with Visual editor (45 min)
	How to use NQL (45 min)
	How to create & use Alerts (30 min)
Application Experience Management	What is the Applications module? (30 min)
	How to deploy the Nexthink Browser extension (30 min)
	How to configure the Applications module (45 min)
	How to measure application end-user adoption (30 min)
Mastering Nexthink Query Language (NQL)	How to create & manage Campaigns (45 min)
	How to present data with a Gauge Chart (30 min)
	How to present data with KPI Chart & Table (30 min)
	How to create & manage Live Dashboards (45 min)
DEX Optimization with Nexthink	Why experience matters (20 min)
	What is the Digital Experience Score? (20 min)
	How to build a DEX-driven organization (30 min)
	How to best use Experience Central (30 min)

Infinity Certifications

These certifications validate expertise in Nexthink products and practices. They allow individuals to enhance their professional credentials and demonstrate proficiency in managing and optimizing digital workplace experiences.

Here is the list of certifications offered by Nexthink:

Certified Nexthink Associate
Certified NQL Practitioner
Certified Nexthink Administrator
Certified Nexthink Professional in Content Management
Certified Nexthink Professional in DEX Management
Certified Nexthink Professional in IT Support
Certified Nexthink Professional in Application Experience Management

Classic Finder

Course Title	Duration
Digital experience score configuration with Finder	30 min
How to create a dashboard with Finder	30 min
How to use NXQL with Finder	2 hrs
How to optimize data storage in Nexthink V6	30 min
How to perform maintenance operations in Nexthink V6	30 min
How to build a hierarchy with entities with Finder	30 min
Using Nexthink scores in ServiceNow with Finder	30 min
Incident response with Finder	30 min
In-depth Incident Analysis with Finder	1 hr
Problem management with Finder	1 hr
What is Nexthink V6?	30 min
Digital Experience Score in Nexthink V6	45 min
Incident categorization with Finder	1 hr
How to create a score with Finder	1 hr
Nexthink Administrator with Finder	16 hrs 15 min
IT Support with Finder	7.5 hrs

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Commonly asked questions

Q: How do I receive my Nexthink certificate and badge?

After passing a Nexthink certification exam, your certificate will be available on the Learn platform. Within 24 hours, you’ll receive the certificate and badge via email and a call to action for viewing your credentials. If not received, check your spam folder or contact Nexthink Support.

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Q: How can I find newly added or updated courses on Nexthink Learn?

There are 3 ways to find new content in Learn:

To find new content in Nexthink Learn, you can visit the Learn Footer for monthly release summaries.
The Learn catalog also highlights new and updated courses with labels, and these courses are placed at the top.
You'll receive a "What’s new" notification a week before new content is released. This notification is also accessible through the Nexthink web interface.

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Nexthink
Pros and Cons of Nexthink

Commonly asked questions
On Others

Q: How do I register for a Nexthink certification?

You can register for Nexthink certifications through the Nexthink learning portal. After selecting your desired course or certification, you'll be guided through the registration and payment process.

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Q: How can Nexthink certifications impact my career?

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