Complex Problem Solving
offered by International Institute for Management Development

Private University
1 Campus
Estd. 1990

Complex Problem Solving
at
IMD
Overview

Engage stakeholders throughout and, eventually, convince them to support the solution

Duration	5 weeks
Total fee	₹1.56 Lakh
Mode of learning	Online
Course Level	UG Certificate

Complex Problem Solving
at
IMD
Highlights

Earn a certificate of completion from IMD Switzerland

Complex Problem Solving
at
IMD
Course details

Who should do this course?

For aspiring professional

What are the course deliverables?

Learn a systematic, modular approach to complex problem solving
Create innovative solutions and identify key stakeholders-needs, reframing as needed
Decide on the on-balance best solution and support it with aligned decisions

More about this course

Our online Complex Problem Solving program will equip you with a systematic three-step process and tools that you can apply to both professional and personal contexts
Understanding what a problem is and what you want to achieve when you tackle it can be surprisingly difficult
You will discover how to frame a problem, identify its root causes, explore solutions, and make the best decisions for your context
You will also learn how to engage stakeholders throughout the process, comprehend their needs, and convince them to support the solutions you opt for
Complex Problem Solving draws on theoretical and empirical knowledge from multiple disciplines and explains it in accessible terms

Complex Problem Solving
at
IMD
Curriculum

Unit 1: Use an integrative process

Learn to recognize when a problem requires a systematic approach

Articulate how the process works and how each part contributes

Understand why engaging stakeholders is critical throughout the process

Unit 2: Identify your problem

Learn how to develop an SCQ sequence and how to frame your problem

Apply the Holding Hands, Dolly the Sheep and Watson rules to the SCQ sequence to make it robust

Unit 3: Understand your problem

Learn how to map out all the possible problem causes using a WHY map

Identify which causes are at the root of the problem

Update the SCQ sequence to integrate new information

Learn how to apply MECE thinking

Unit 4: Create a high-impact solution

Identify and organize all the potential solutions using a HOW map and

determine which are feasible

Identify a set of criteria that represents your stakeholders-views

Create a decision matrix to rank the attractiveness of the options

Unit 5: Align actions and convince stakeholders

Craft a storyline to defend your thinking while being empathetic to stakeholders

Learn when it makes sense to use other frameworks

Know how to see the big picture and plan your next actions

Complex Problem Solving
at
IMD
Faculty details

Arnaud Chevallier

Arnaud Chevallier is Professor of Strategy and works with executives to prepare them for the strategic challenges all corporations face in today’s dynamic global marketplace. Arnaud’s research, teaching, and consulting on strategic thinking bridges disciplines to provide concrete tools to improve critical thinking.

Albrecht Enders

Albrecht Enders is Professor of Strategy and Innovation and Dean of Programs and Innovation at IMD. He has worked for a range of clients from different industries, in addition to running highly customized company-specific programs that focus on corporate transformation.