Travel and Tourism Management- Diploma QLS Level 7 

offered by Oxford Home Study Centre

Module 1 - An introduction to Travel & Tourism

Module 2 - Tourism Management: Tourism Products & Services

Module 3 – The Travel & Tourism System

Module 4 - Tour Operations Management

Module 5 - Travel and Tourism Marketing and Sales

Module 6 - Communication Skills

Module 7 - Telemarketing

Module 8 - Techniques for Maximum Sales

Module 9 – The Importance of Quality Customer Service

Module 10 - CRM (Customer Relationship Management)

Module 11 - Dealing with Difficult People

Module 12 - Managing Human Resources in Tourism Industry

Module 13 - Time Management

Module 14 - Stress Management

Module 15 - Transport Management Systems

Module 16 - Crisis Management

Module 17 - Managing Public Awareness Programmes

Module 18 - Sustainable Tourism