Transforming Service Delivery for the 21st Century: Strategies for the Public Good offered by Harvard University
- Private University
3 Campuses- Estd. 1636
Transforming Service Delivery for the 21st Century: Strategies for the Public Good at Harvard University Overview
Transforming Service Delivery for the 21st Century: Strategies for the Public Good
at Harvard University
An online executive program to examine delivering quality public services in an efficient and equitable manner.
Duration | 2 weeks |
Mode of learning | Online |
Difficulty level | Intermediate |
Course Level | UG Certificate |
Transforming Service Delivery for the 21st Century: Strategies for the Public Good at Harvard University Highlights
Transforming Service Delivery for the 21st Century: Strategies for the Public Good
at Harvard University
- Earn a certificate of completion
Transforming Service Delivery for the 21st Century: Strategies for the Public Good at Harvard University Course details
Transforming Service Delivery for the 21st Century: Strategies for the Public Good
at Harvard University
Skills you will learn
What are the course deliverables?
- Operationalizing the delivery of quality services
- Exploring the root cause analysis toolkit
- Designing effective processes and workflows
- Analyzing capacity and throughput for effective service provision
- Managing periods of peak demand
- Understanding queues and the psychology of wait times
More about this course
- This is a two-week online executive program led by Faculty Chair Mark Fagan. The highly interactive program consists of live faculty-led sessions and offers a unique approach based in both theory and practice. Class sessions include case studies from around the world highlighting service delivery challenges and how they can be solved. In addition, in-class simulations and break-out activities will foster peer discussion.
Transforming Service Delivery for the 21st Century: Strategies for the Public Good at Harvard University Curriculum
Transforming Service Delivery for the 21st Century: Strategies for the Public Good
at Harvard University
Government, Public Policy
Transforming Service Delivery for the 21st Century: Strategies for the Public Good at Harvard University Faculty details
Transforming Service Delivery for the 21st Century: Strategies for the Public Good
at Harvard University
Mark Fagan
Designation : Lecturer in Public Policy, Harvard Kennedy School
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Transforming Service Delivery for the 21st Century: Strategies for the Public Good at Harvard University Contact Information
Transforming Service Delivery for the 21st Century: Strategies for the Public Good
at Harvard University
Address
1350 Massachusetts Ave, Cambridge, Massachusetts 02138, USA
Cambridge ( Massachusetts)
Phone
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