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St. Petersburg College
St. Petersburg College Logo

Help Desk Support Specialist Certificate 
offered by St. Petersburg College

  • Private University
  • Institute Icon406 acre campus
  • Estd. 1927

Help Desk Support Specialist Certificate
 at 
SPC 
Overview

Master Technical Support: Essential Skills for Resolving Issues, Delivering Exceptional Customer Service, and Advancing IT Careers

Duration

12 months

Total fee

₹5.80 Lakh

Mode of learning

Online

Official Website

Go to Website External Link Icon

Course Level

UG Certificate

Help Desk Support Specialist Certificate
 at 
SPC 
Highlights

  • Earn a certification from St. Petersburg College
  • Learn from expert faculty
Details Icon

Help Desk Support Specialist Certificate
 at 
SPC 
Course details

Skills you will learn
NetworkingCTechnical supportNetwork SecurityLinux
Who should do this course?
  • Individuals who are just starting their careers in the IT industry and want to specialize in help desk support roles
What are the course deliverables?
  • Graduates will be proficient in diagnosing and resolving common hardware, software, and network issues encountered by end-users
  • Students will develop effective communication and interpersonal skills to provide courteous and empathetic support to end-users, ensuring a positive customer experience
  • Learners will gain a comprehensive understanding of various operating systems such as Windows, macOS, and Linux, including installation, configuration, and troubleshooting
  • Graduates will grasp essential networking concepts, including TCP/IP, DNS, DHCP, and basic network troubleshooting techniques
More about this course
  • This certificate program prepares the student to work in a help desk support position for installing, configuring, managing and monitoring hardware and software applications in a stand-alone or networked environment
  • Students will be provided with ongoing user support skills in the field of information technology

Help Desk Support Specialist Certificate
 at 
SPC 
Curriculum

CET 1171C Computer Repair Essentials

CET 1172C Computer Support Technician

CGS 1100 Computer Applications

CGS 1515 Spreadsheet Techniques and Programming

CGS 1545 Database Techniques

CTS 1120 Network Security Foundations

Help Desk Support Specialist Certificate
 at 
SPC 
Entry Requirements

Eligibility criteriaUp Arrow Icon
Conditional OfferUp Arrow Icon
  • Not mentioned

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B.A.S. in Technology Development and Management

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Home Icon/Study in USA/Universities in USA/Universities in St. Petersburg/St. Petersburg College/Help Desk Support Specialist Certificate

Help Desk Support Specialist Certificate
 at 
SPC 
Contact Information

Address

P.O. Box 13489 St. Petersburg, Florida, US
St. Petersburg ( Florida)

Phone
727-341-3251
Email
InternationalAdmissions@spcollege.edu
Go to College Website ->