Discontinued (Sep 2024)- Certificate Course in Soft Skills and Communicative English 

offered by NIELIT Calicut

Brief introduction to spoken variety of English

Consonant sounds, Vowel sounds in English: Pure vowels

Refresher classes on English Grammar and Vocabulary

Connected Speech: Word stress and sentence stress

Reading from texts, computer aided teaching and learning exercises

Entry behaviour evaluation, Introductory Module on Personality

Presentation and speech giving techniques

Module on Office Etiquette Module on Customer Care

Telephone handling Techniques Module on Active Listening

Module on Product features and benefits

Module on call structure Module on objection handling and questioning Techniques

Power point Presentation Module on Telemarketing and Prospecting

Module on Complain handling and handling of difficult people

Group Discussion

Lesson on 'How to Face Interview', Body Language

Debating Competition

Conduction of role-plays

Conducting Mock interviews

Interactive sessions