Basics of Customer Services
4.8 /5- Offered byTCS ion
Basics of Customer Services at TCS ion Overview
Basics of Customer Services
at TCS ion
Gain a comprehensive overview of Customer Services
Duration | 1 week |
Mode of learning | Online |
Schedule type | Self paced |
Credential | Certificate |
Basics of Customer Services at TCS ion Highlights
Basics of Customer Services
at TCS ion
- Earn a certificate after completion
Basics of Customer Services at TCS ion Course details
Basics of Customer Services
at TCS ion
Skills you will learn
What are the course deliverables?
- Concept of "Service Excellence"
- Importance of Good Communication skills
- Expectations while interacting with a customer and the concept of a successful Customer Service call
- The logic behind using appropriate words while writing an email
More about this course
- Customer Service is a series of activities designed to enhance the level of customer satisfaction
- This course aims to teach learners the ways to perfect their communication with esteemed customers
- It helps the learners comprehend accepted norms when interacting with their customers. It also explains the concept of a successful Customer Service call
Basics of Customer Services at TCS ion Curriculum
Basics of Customer Services
at TCS ion
Module-1 Customer Service and Service Excellence
Introduces the concept of Customer Service
Objectives and different method
Module-2 Method of Communication
Information on techniques such as call control, questioning and phonetics alphabets
Module-3 Introduction to E-mail Writing and Operational Definitions
Introduces the art of e-mail writing and operational definitions
Basics of Customer Services at TCS ion Entry Requirements
Basics of Customer Services
at TCS ion
Eligibility criteria
- Basic knowledge of the English language is the only requirement.
Conditional Offer
- Not mentioned
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R
Ravi Prakash
Basics of Customer Services
Offered by TCS ion
5
Learning Experience: Great! I completely attempt the course with quiz.
Faculty: It's a E-Learning that's why I watch and understand with notes.
Course was the unique.
Reviewed on 7 Jan 2023Read More
G
Gourav sahu
Basics of Customer Services
Offered by TCS ion
4
Learning Experience: I learned how to balance our professional life.
Faculty: No, it's a video lessons.
Updated. Courses are free.
Course Support: No career support provided
Reviewed on 26 Feb 2022Read More
View All 2 Reviews
Basics of Customer Services
at TCS ion
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