BMC Helix ITSM - Smart IT 21.x: Fundamentals Administering (SPT)
5.0 /5- Offered byBMC Software
BMC Helix ITSM - Smart IT 21.x: Fundamentals Administering (SPT) at BMC Software Overview
Duration | 3 days |
Mode of learning | Online |
Credential | Certificate |
BMC Helix ITSM - Smart IT 21.x: Fundamentals Administering (SPT) at BMC Software Highlights
- Earn a certificate of completion
- 3 hands-on lab days (18 hours) and an eBook.
BMC Helix ITSM - Smart IT 21.x: Fundamentals Administering (SPT) at BMC Software Course details
- Administrators
- Consultant
- List the benefits and main features of Smart IT
- Describe Smart IT roles and permissions
- Understand Progressive Web Application (PWA) and its configuration for Smart IT
- Discuss various configuration parameters for Smart IT consoles
- Describe the configuration parameters for Smart Recorder
- Describe the configuration parameters for Global Search
- Configure application features
- Configure ticket form properties
- Configure and understand the Live Chat functionality
- Configure Smart IT integration with DWP Catalog to raise a service request
- Describe screen configuration and customization
- Configure actions in Smart IT
- Add custom fields to your views using Smart IT
- Discuss common Troubleshooting use cases
- Discuss various Smart IT logs
- This course will guide the students through the basic concepts, features, and functionalities of Smart IT
- They will develop skills in administering Smart IT using various configuration parameters
- BMC Helix ITSM: Smart IT provides the next-generation user experience for BMC Helix ITSM
BMC Helix ITSM - Smart IT 21.x: Fundamentals Administering (SPT) at BMC Software Curriculum
Introduction to BMC Helix ITSM - Smart IT
Introduction to Smart IT
Smart IT Roles and Permission
Navigating the Smart IT Interface
Working with Configuring Parameters – Part 1
Working with Centralized Configuration
Configuring Smart IT Consoles
Configuring Smart Recorder and Global Search
Working with Configuring Parameters – Part 2
Configuring the Application Features and Ticket Forms Properties
Enable security tickets
Configuring Change Calendar
Performing Smart IT Integrations
Configuring Live Chat
Enable chat configuration
Configuring Smart IT with a DWPC Service Request
Performing Screen Configuration and Customization
Configuring Screens and Other Properties
Adding Custom Fields
Adding Custom Fields and Dynamic Menu Fields
Adding custom fields
Adding field to BMC Remedy AR System
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