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Churn, CLV, MRR, CAC, NPS... - 20 SaaS metrics you must know 

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Churn, CLV, MRR, CAC, NPS... - 20 SaaS metrics you must know
 at 
UDEMY 
Overview

Master the most common Key Performance Indicators (KPIs) of the SaaS industry

Duration

1 hour

Total fee

399

Mode of learning

Online

Difficulty level

Beginner

Credential

Certificate

Churn, CLV, MRR, CAC, NPS... - 20 SaaS metrics you must know
 at 
UDEMY 
Highlights

  • 30-Day Money-Back Guarantee
  • Certificate of completion
  • Full lifetime access
  • Learn from 1 article
Read more
Details Icon

Churn, CLV, MRR, CAC, NPS... - 20 SaaS metrics you must know
 at 
UDEMY 
Course details

Skills you will learn
What are the course deliverables?
  • Learn the 10 most important SaaS metrics: MRR, ARR, Churn, CAC, ARPU, CLV, LTV, NPS, CSAT, CES
  • Talk confident about these Key Performance Indicators (KPIs)
  • Highlight these metrics in your next department report and impress your manager
  • Course comes with a downloadable KPI Calculator in Google Sheet/Excel form - no need to take notes
More about this course
  • So you recently started working in a Software company and now you're hearing all these terms Churn rate, MRR, LTV, CAC, ARPU, NPS, CSAT, CES and you are researching the internet trying to figure out what the acronyms stand for. Or you actually have been working at your Software company for a while, but you don't feel confident talking about these Key Performance Indicators (short KPIs), because you don't fully understand how they are put together or how to report on them correctly. I know how you feel, because that's exactly where I was 5 years ago when I first started working for a SaaS company. Today, I get to manage a Sales Strategy Team and create weekly reports and boards slides, on these very same metrics. For that reason I decided to condense everything that I've learned about SaaS metrics into an online course, where I explain to you the top 10 SaaS metrics everyone should know about. I will also share my KPI calculator for free. This allows you to instantly calculate each and every metric you will learn here. No need to take notes! The course includes: Top 10 SaaS metrics everyone must know: MRR, ARR, Churn, CAC, ARPU, CLV, LTV, NPS, CSAT, CESA KPI Calculator (Google Sheet/Excel) that includes all discussed metrics - no need to take notesBeautiful graphs that you can use for your next presentationThis course comes with a 30 day money back guarantee.
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Churn, CLV, MRR, CAC, NPS... - 20 SaaS metrics you must know
 at 
UDEMY 
Curriculum

Introduction

What to Expect

About Myself

Basic SaaS KPIs

The KPI Calculator

Churn

MRR, ARR - Monthly & Annual Recurring Revenue / ARPU - Average Revenue Per User

CAC - Customer Acquisition Cost

CLTV - Customer Lifetime Value

CLTV:CAC Ratio

Customer Support KPIs

NPS - Net Promoter Score

CSAT - Customer Satisfaction Score

CES - Customer Effort Score

NPS vs. CSAT vs. CES

Faculty Icon

Churn, CLV, MRR, CAC, NPS... - 20 SaaS metrics you must know
 at 
UDEMY 
Faculty details

Max Schoen
Designation : Sales Strategy

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Churn, CLV, MRR, CAC, NPS... - 20 SaaS metrics you must know
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