Configure and work with call centers in Dynamics 365 Commerce
- Offered byMicrosoft
Configure and work with call centers in Dynamics 365 Commerce at Microsoft Overview
Configure and work with call centers in Dynamics 365 Commerce
at Microsoft
Duration | 2 hours |
Start from | Start Now |
Total fee | Free |
Mode of learning | Online |
Schedule type | Self paced |
Difficulty level | Intermediate |
Official Website | Explore Free Course  |
Credential | Certificate |
Configure and work with call centers in Dynamics 365 Commerce at Microsoft Course details
Configure and work with call centers in Dynamics 365 Commerce
at Microsoft
Skills you will learn
What are the course deliverables?
- Configure a call center channel in Dynamics 365 Commerce
- Create transactions in a call center in Dynamics 365 Commerce
More about this course
- Dynamics 365 Commerce is an omnichannel solution that provides a call center channel with capabilities to default specific order processing settings and data defaults to the sales orders created by call center users
- This learning path helps prepare you for Exam MB-340: Microsoft Dynamics 365 Commerce Functional Consultant
Configure and work with call centers in Dynamics 365 Commerce at Microsoft Curriculum
Configure and work with call centers in Dynamics 365 Commerce
at Microsoft
Configure a call center channel in Dynamics 365 Commerce
Introduction
Create a call center channel
Call center order processing options
Upsell and cross-sell in call centers
Work with continuity programs
Exercise - Create a call center
Exercise - Configure upsell components
Check your knowledge
Summary
Create transactions in a call center in Dynamics 365 Commerce
Create a call center order
Cancel or return a customer order in the call center
Place a call center order on hold, and release from hold
Exercise - Create transactions in a call center
Check your knowledge
Summary
Configure and work with call centers in Dynamics 365 Commerce at Microsoft Entry Requirements
Configure and work with call centers in Dynamics 365 Commerce
at Microsoft
Eligibility criteria
- General knowledge of basic navigation within Dynamics 365 CommerceBasic knowledge of retail processes
Conditional Offer
- Not mentioned
Configure and work with call centers in Dynamics 365 Commerce at Microsoft Admission Process
Configure and work with call centers in Dynamics 365 Commerce
at Microsoft
Important Dates
Nov 30, 2024
Course Commencement Date
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Configure and work with call centers in Dynamics 365 Commerce
at Microsoft
Student Forum
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