Conflict Management with Emotional Intelligence
5.0 /5- Offered byUDEMY
Conflict Management with Emotional Intelligence at UDEMY Overview
Duration | 3 hours |
Mode of learning | Online |
Difficulty level | Beginner |
Official Website | Go to Website  |
Credential | Certificate |
Conflict Management with Emotional Intelligence at UDEMY Highlights
- Get unlimited access to the course content
- Earn a Certificate from Udemy on successful course completion
- 10 downloadable resources + 9 articles
- Compatible on Mobile and TV
Conflict Management with Emotional Intelligence at UDEMY Course details
- This course will support the development of your emotional intelligence. It will be of interest to you if you are looking to develop an understanding of conflict, the issues involved and ways to resolve conflict effectively
- This course will support anyone who is regularly involved in managing or resolving conflict.
- Identify what conflict is about and how people react to conflict
- Recognize why some conflict is to be expected and why it is a part of healthy relationships
- Contrast the arious modes that can be used in conflict resolution
- Assess your own mode of conflict and how this helps or hinders you in working with conflict
- Explain how emotional responses differentiate from rational responses in conflict
- Determine your behavioural preferences around managing and working with time and how they impact upon your flexibility
- Develop strategies for dealing with conflict and have some ideas about how to resolve difficulties
- Discover how emotional intelligence is used to resolve conflict and build emotional bonds.
- This course is about proactively working together with others in ways that will help you to communicate more efficiently as you work with them to understand and work with differences that lead to conflict. In addition, the skills, processes and tools taught in this course can bring value to other aspects of your life
- Negotiating and resolving conflict requires good use of emotional intelligence - your ability to balance your emotional needs with your thinking. Managing conflict involves using skills such as rapport, empathy and listening.
Conflict Management with Emotional Intelligence at UDEMY Curriculum
Introduction
Practical Activity - Working with Conflict
Tips to Develop your Emotional Intelligence in Challenging Situations
Factors and Questions to Consider in Resolving Conflict
The Importance of Trust in Resolving Conflict
Trust and the Wheel of Emotions
The Trust Equation
Building Trust using an Emotional Bank Account
The Issue of Bullying at Work
Practical Activity - Exploring Conflict and What it Means
Introduction to this Module on Assertiveness and the Learning Outcomes
What are your Rights and Responsibilities around Assertiveness?
Exploring Some Barriers to Assertiveness
The Choices of Behaviour Open to You in Expressing Assertiveness
Understanding what Aggressive Behaviour is
Understanding what Passive Behaviour is
Understanding what Assertive Behaviour is
Recognising the Differences Between Aggressive, Passive and Assertive Behaviour
Some Methods and Techniques for Expressing Assertiveness
Ways to Say "No" Assertively and Feel Good About It
The Rules of Assertion and Assertive Behaviour
The Review of this Module on Assertiveness
Practical Activity - The Rules of Assertiveness
The Learning Outcomes of this Module on Understanding Toxic Situations
Toxic Situations - The Caustic Opener and Mind-Reading
Toxic Situations - Everyone. Forever. and That's You All Over
Toxic Situations - The Blame Game and Exaggerate? Me?
Toxic Situations - You Say Tomato and Yesterday's Hangover
Toxic Situations - What I Mean, Not What I Say and Irreconcilable Differences.
Detoxifying Conflict
Further Methods of Resolving Conflict
Reviewing this Module on Understanding Toxic Situations
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Conflict Management with Emotional Intelligence at UDEMY Students Ratings & Reviews
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