Contact Center AI: Building a Dynamic Virtual Agent
- Offered byCoursera
Contact Center AI: Building a Dynamic Virtual Agent at Coursera Overview
Duration | 9 hours |
Start from | Start Now |
Total fee | Free |
Mode of learning | Online |
Difficulty level | Intermediate |
Official Website | Explore Free Course  |
Credential | Certificate |
Contact Center AI: Building a Dynamic Virtual Agent at Coursera Highlights
- Shareable Certificate Earn a Certificate upon completion
- 100% online Start instantly and learn at your own schedule.
- Course 2 of 3 in the Customer Experiences with Contact Center AI Specialization
- Flexible deadlines Reset deadlines in accordance to your schedule.
- Intermediate Level Completed the "CCAI Conversational Design and Fundamentals of Dialogflow" course. Knowledge of a programming language such as Python or JavaScript
. - Approx. 9 hours to complete
- English Subtitles: English
Contact Center AI: Building a Dynamic Virtual Agent at Coursera Course details
- Welcome to "Contact Center AI Virtual Agent Customization w/Dialogflow", the second course in the "Customer Experiences with Contact Center AI" specialization.
- In this course, learn how to develop more customized customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations, more advanced and customized handling for virtual agent conversations that need to look up and convey dynamic data, and methods available to you for testing your virtual agent and logs which can be useful for understanding issues that arise.
- This is an intermediate course, intended for learners with the following types of roles:
- ? Architects and systems integrators implementing Contact Center AI
- ? Conversational Architects
- ? Contact center virtual agent and application developers
- ? Business managers
- Prerequisite: Before taking this course, learners should have completed the "Contact Center AI Conversational Design with Dialogflow" course.
Contact Center AI: Building a Dynamic Virtual Agent at Coursera Curriculum
Welcome to Contact Center AI: Building a Dynamic Virtual Agent
Course Introduction
Course Introduction
How to Send Feedback
Introduction
Chat versus voice
Voice Responses
Methods
Telephony Options
Lab Intro Adding voice
Lab Review Adding voice
Chat versus voice agent
Taking Actions with Fulfillment
Introduction
Fulfillment
Where fulfillment is used
Cloud functions
Fulfillment read
Fulfillment write
Cloud Firestore
CF Setting Up
CF Testing
Cloud deployment
Lab Intro: Using Cloud Functions
Lab Review: Using Cloud Functions
Fulfillment
Testing and Logging
Introduction
History
Stackdriver logs
Logging filters
General testing
Watchpoints
Validation errors
Audits
Lab Intro: Testing a Virtual Agent
Lab Review: Testing a Virtual Agent
Testing and Logging
Contact Center AI: Building a Dynamic Virtual Agent at Coursera Admission Process
Important Dates
Other courses offered by Coursera
Student Forum
Anything you would want to ask experts?