CRM: Customer Relationship Management

5.0 /5

(2 Ratings)

Offered byUDEMY

CRM: Customer Relationship Management
at
UDEMY
Overview

Practical Ideas To Generate Sales, Loyalty And Repeat Business Fast

Duration	2 hours
Mode of learning	Online
Credential	Certificate

CRM: Customer Relationship Management
at
UDEMY
Highlights

Earn a Certificate of completion from Udemy
Learn from 13 downloadable resources
Get full lifetime access of the course material
Comes with 30 days money back guarantee

CRM: Customer Relationship Management
at
UDEMY
Course details

Skills you will learn

Customer Relationship Sales Communication skills Business Communication Relationship Management

Who should do this course?

For Professionals and entrepreneurs looking to enhance their understanding of how the customer works and thinks
For Business owners or customer-focused employees hoping to improve their Customer Relationship Management Strategy
For Senior marketing managers looking for a different approach when considering how to manage customer relationships
For Professionals looking to bolster their skills for future marketing, leadership or CRM roles

What are the course deliverables?

How to improve Customer Relationship Management by proactively developing relationships that get the best results from your customers
How to avoid 12 common CRM mistakes that businesses often make
How to manage customer relationships to boost purchase recurrence and attract new clients
The ?7 Key Ingredients of MCR (Maximising Customer Relationships)?
How to develop a proactive approach to focus your time, resources and efforts on the ?right? customers
Practical tools and techniques to help you carry out customer attitude surveys, get to know your consumer and identify issues and opportunities
How to devise your own ?MCR? plan by putting together multiple customer relationship management strategies

More about this course

In this course, you will also learn how to get up close and personal with the customer, engaging them and educating them so they naturally come back to you for value
The key to customer retention and purchase recurrence is strong brand-consumer relationships
You must know exactly how to manage customer relationships if you want your business to grow from strength to strength
By teaching how CRM strategies work, and by guiding you through the principles of successful ?3-D businesses? currently operating at a much higher level than their competitors, this course will give you the exact recipe for cooking up the perfect CRM plan

CRM: Customer Relationship Management
at
UDEMY
Curriculum

Forget CRM Think MCR

Introduction

Maximising Your Customer Relationships

What it is and what it isn't

Why It's So Important And How So Many Businesses Get It Wrong

The 7 Key Ingredients Of Maximising Your Customer Relationships

Thinking Strategically and getting focused

Introducing The MCR Model

How Do Your Relationships 'Measure Up'?

Review And Refocus Your Approach To Customers

Developing Your Plan

Getting to Know Your Customers

Do You Really Know Your Customers?

How To Get To Know Them: Some Simple Steps

Giving the best to your customers

Establish Ties That Bind

Get Personal

Create Dialogue Not Diatribes

Educate Your Customers And Add Value

Getting the best from your customers

Maximise Opportunities: Your Options

Getting Them To Spend More

Customers As An Extra Resource

Keeping it all going

Maximising Your Customer Relationships: Develop Your Plan Of Action

Your Next Steps

CRM: Customer Relationship Management
at
UDEMY
Faculty details

Lahcen Bouya

Lahcen is an online course creator & marketer. He has been creating and selling online courses successfully since 2014. His clients range from solopreneurs to top elearning companies.