Customer Service Mastery

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Offered byUDEMY

Customer Service Mastery
at
UDEMY
Overview

Living and Breathing Customer Service

Duration	1 hour
Total fee	₹389
Mode of learning	Online
Credential	Certificate

Customer Service Mastery
at
UDEMY
Highlights

Certificate of completion
7 articles
Full lifetime access
Assignments
30-Day Money-Back Guarantee

Customer Service Mastery
at
UDEMY
Course details

Skills you will learn

Marketing Communication skills Business Communication Body Language

Who should do this course?

For Sales personnel
For Managers
For Self-employed
For All those dealing with human interactions at the workplace

What are the course deliverables?

Learner will:
Understand the critical aspects of customer service
Appreciate what makes or breaks an excellent customer service
Communicate effectively and build relationships with customers
Deal with every-day interactions and challenging situations
Live and breathe a customer service culture
Be a problem solver that goes the extra mile

More about this course

This Customer Service Mastery course takes learner through the critical aspects of customer service, helps learner to appreciate what makes or breaks an excellent customer service and provides learner with tips on how to deal with every-day interactions and challenges

Customer Service Mastery
at
UDEMY
Curriculum

WELCOME TO CUSTOMER SERVICE MASTERY

Introduction to Customer Service Mastery

WHAT IS CUSTOMER SERVICE

What is Customer Service

Exercise 2.1

Exercise 2.2

Exercise 2.3

PROVIDING EXCELLENT CUSTOMER SERVICE

Providing Excellent Customer Service

Reading Minds Through Body Language

The Power of Listening

Exercise 3.1

Exercise 3.2

Exercise 3.3

DOs AND DON'Ts OF CUSTOMER SERVICE

DOs and DON'Ts of Customer Service

Expressing Yourself In Interactions

Making the Right Choices in Interactions

Exercise 4.1

Exercise 4.2

Exercise 4.3

Exercise 4.4

DEALING WITH CHALLENGES

Dealing With Challenges

Managing Stress

Dealing with Difficult People

Be a Problem Solver

Exercise 5.1

Exercise 5.2

Exercise 5.3

BENEFITS AND WAY FORWARD

Benefits and Way Forward

Marketing Your Brand Through Customer Service

Exercise 6.1

Exercise 6.2

Exercise 6.3

Customer Service Mastery
at
UDEMY
Faculty details

Melanie Flowers, Instructor, Course Developer, Author

Melanie Flowers is an instructor, course developer and author. She has worked in diverse industries, experiencing first-hand the critical elements in managing people and challenges. Her teaching areas include organisational behaviour, customer service, communication and listening skills, negotiation and mediation, and conflict management. Tap into her knowledgebase and be inspired to take a problem-solving approach to all areas of your life.