Customer Service: Soft Skills Fundamentals

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Offered byUDEMY

Customer Service: Soft Skills Fundamentals
at
UDEMY
Overview

How to keep your head when everyone else is losing theirs

Duration	1 hour
Total fee	₹455
Mode of learning	Online
Credential	Certificate

Customer Service: Soft Skills Fundamentals
at
UDEMY
Highlights

Earn a Certificate of completion from Udemy
Get a 30 days money back guarantee on the course
Get full lifetime access of the course material
Learn from 4 articles

Customer Service: Soft Skills Fundamentals
at
UDEMY
Course details

Skills you will learn

Employee Training Soft skills Body Language

Who should do this course?

For People starting out in a customer service career will benefit from this course
For First time customer service reps should take this course to prepare themselves for their new job

What are the course deliverables?

How to take care of yourself while taking care of others
How to really listen to customers, not just hear their problems
How to be personable even when you're not there in person

More about this course

Starting a new career in customer service can be intimidating
New employee training can teach you how to turn on the lights and work the computers, but you need to know more about the non-tangibles, the soft skills of getting along
This course will help you develop the soft skills you need to thrive when facing clients day after day

Customer Service: Soft Skills Fundamentals
at
UDEMY
Curriculum

Introduction to Customer Service: Soft Skills Fundamentals

Introduction to Customer Service: Soft Skills Fundamentals

What is "Good" Customer Service?

Nuns Install Software, Too

Anatomy of Good Customer Service

Prepare yourself and your space

Plan your day before it plans you

Look good, Feel Good

The Platinum Rule

Body Language Matters, Even On The Phone

Dealing with Customers

Mute is Your Friend

What is her problem? Listen carefully!

Don't Know? Ask!

Ask Dr. Google

Follow Up, Follow Through, and Document, Document, Document!

A Sample Call - What Would You Do?

Self preservation in customer service

Be an Industry Expert

Reviews Are a Good Thing

Take a Walk!!

Conclusion

What Have We Learned?

Customer Service: Soft Skills Fundamentals
at
UDEMY
Faculty details

Samara Wenten

Samara is a veteran education technology product leader and former middle school teacher. She has worked with education professionals around the world to design, create, and implement SAAS solutions for formative assessment, meta-analytics for student and institutional success, and communications for higher ed admissions.