Demystifying Customer Experience
- Offered byGreat Learning
Demystifying Customer Experience at Great Learning Overview
Demystifying Customer Experience
at Great Learning
Duration | 1 hour |
Total fee | Free |
Mode of learning | Online |
Difficulty level | Beginner |
Official Website | Explore Free Course  |
Credential | Certificate |
Demystifying Customer Experience at Great Learning Highlights
Demystifying Customer Experience
at Great Learning
- Earn a certificate of completion
Demystifying Customer Experience at Great Learning Course details
Demystifying Customer Experience
at Great Learning
What are the course deliverables?
- Customer experience
- Customer satisfaction
- Tips for interviews
More about this course
- This course will demystify the customer experience and shall help learners embed the CX mindset while driving data/automation transformations
- This will enable one to understand the critical elements of CX, which they must follow to excel in their professional journey as data/digital professionals
- The course will be divided into three blocks: Transition from CSAT to CX, Data / AI / ML double-edged sword for the CX, and the secret CX ingredient for one's success as a professional
Demystifying Customer Experience at Great Learning Curriculum
Demystifying Customer Experience
at Great Learning
Introduction to Business Process Management Course
Customer Satisfaction to Customer Experience
Data in Customer Experience
How to use this data?
Why does transformation fail?
CX key ingredients
Data and digital interviews
Tips to ace your interview
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