Empathy and Emotional Intelligence at Work

Offered byedX

Empathy and Emotional Intelligence at Work
at
edX
Overview

Learn research-based skills to strengthen empathy and trust, improve collaboration, and create more innovative, productive, and satisfying experiences at work.

Duration	28 hours
Mode of learning	Online
Schedule type	Self paced
Difficulty level	Beginner
Credential	Certificate

Empathy and Emotional Intelligence at Work
at
edX
Highlights

Start instantly and learn at your own schedule.
Learn from expert faculty of UC Berkeley's Greater Good Science Center
Offered by University of Calfornia, Berkeley
Self paced Course

Empathy and Emotional Intelligence at Work
at
edX
Course details

Skills you will learn

Communication skills Business Communication Soft skills

What are the course deliverables?

Drawing on research and real-world case studies, the course reveals how honing these skills promotes well-being within an organization, supporting everything from good managementmanagers high in empathy, for example, have employees who report being happier and take fewer sick daysto more effective teamwork, problem solving, and recovery from setbacks. The course also explains the psychological and neuroscientific roots of cooperative, compassionate behaviors, making the case that these are not just soft skills but core aspects of human nature that serve basic human needs as well as the bottom line.
What's more, it offers practical ways to strengthen empathy, trust, and collaboration among teams and resolve conflicts more constructivelywith a special emphasis on how socially intelligent leadership can build cultures of belonging and engagement.

More about this course

One of the key insights from the science of happiness is that our own personal happiness depends heavily on our relationships with others. By tuning into the needs of other people, we actually enhance our own emotional well-being. The same is true within organizations: those that foster trusting, cooperative relationships are more likely to have a more satisfied, engagedand more productive and innovativeworkforce, with greater employee loyalty and retention.
This course delves into the social and emotional skills that sustain positive relationships at work. It highlights the foundational and related skills of empathy and emotional intelligence, also known as EQ, which refers to the skills of identifying and regulating our own feelings, tuning into the feelings of others and understanding their perspectives, and using this knowledge to guide us toward constructive social interactions.