Extend Dynamics 365 Customer Service
- Offered byMicrosoft
Extend Dynamics 365 Customer Service at Microsoft Overview
Extend Dynamics 365 Customer Service
at Microsoft
Duration | 1 hour |
Total fee | Free |
Mode of learning | Online |
Schedule type | Self paced |
Difficulty level | Intermediate |
Official Website | Explore Free Course  |
Credential | Certificate |
Extend Dynamics 365 Customer Service at Microsoft Course details
Extend Dynamics 365 Customer Service
at Microsoft
Skills you will learn
What are the course deliverables?
- Create custom apps for Dynamics 365 Customer Service
- Integrate a Power Virtual Agents bot with Omnichannel for Customer Service
More about this course
- Learn how to use Microsoft Power Platform to create custom apps for Microsoft Dynamics 365 Customer Service
- Learn how to integrate a Power Virtual Agents bot with Omnichannel for Microsoft Dynamics 365 Customer Service
Extend Dynamics 365 Customer Service at Microsoft Curriculum
Extend Dynamics 365 Customer Service
at Microsoft
Create custom apps for Dynamics 365 Customer Service
Introduction
Create Power Apps for Dynamics 365 Customer Service
Deploy a self-service portal for Customer Service
Customize case management
Check your knowledge
Summary
Integrate a Power Virtual Agents bot with Omnichannel for Customer Service
Introduction
Create an Azure Active Directory application
Configure the Power Virtual Agents bot
Configure Omnichannel for Customer Service
Check your knowledge
Summary
Extend Dynamics 365 Customer Service at Microsoft Entry Requirements
Extend Dynamics 365 Customer Service
at Microsoft
Eligibility criteria
- Basic knowledge of the Dynamics 365 Customer Service app and Power Platform functionality.
Conditional Offer
- Not mentioned
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Student Forum
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