Introduction to Service Management with ITIL 4
4.6 /5- Offered byUDEMY
Introduction to Service Management with ITIL 4 at UDEMY Overview
Introduction to Service Management with ITIL 4
at UDEMY
Learn about service management, four dimensions, guiding principles, service value system, and ITSM best practices
Duration | 2 hours |
Total fee | ₹3,200 |
Mode of learning | Online |
Credential | Certificate |
Introduction to Service Management with ITIL 4 at UDEMY Highlights
Introduction to Service Management with ITIL 4
at UDEMY
- Earn a Certificate of completion from Udemy
- Learn from 1 downloadable resources and 1 article
- Comes with 30 days money back guarantee and full lifetime access
Introduction to Service Management with ITIL 4 at UDEMY Course details
Introduction to Service Management with ITIL 4
at UDEMY
Skills you will learn
Who should do this course?
- For Students who require a basic understanding of the ITIL framework
- For Anyone who has an interest in the ITIL framework
What are the course deliverables?
- Describing the ITIL framework
- Understanding real-world examples
- Applying ITIL 4 to your organization
- Discuss ITIL 4 concepts with confidence
More about this course
- IT Service Management helps all organizations, regardless of their industry or business sector, provide their IT services using the most efficient and economical methods
- The ITIL framework focuses on IT Service Management best practices and efficient operations, and is used in government, commercial, and non-profit organizations, alike
- This course provides an introduction to service management and covers the core concepts of creating value, service offerings, service relationships, achieving outcomes, managing costs, mitigating risks, and measuring the utility and warranty of a given service
- This course is designed to introduce you to the concepts of service management and one ITSM best practice framework
Introduction to Service Management with ITIL 4 at UDEMY Curriculum
Introduction to Service Management with ITIL 4
at UDEMY
Service Management
Value
Organizations and People
Services and Products
Service Offerings
Service Relationships
Outcomes
Costs
Risks
Utility and Warranty
The Basics of ITIL4
Four Dimensions of Service Management
Service Value System
Guiding Principles
Service Value Chain
Continual Improvement
The 34 Practices
Putting It All Together
Introduction to Service Management with ITIL 4 at UDEMY Faculty details
Introduction to Service Management with ITIL 4
at UDEMY
Jason Dion
Designation : CISSP, CEH, Pentest+, CySA+, Sec+, Net+, A+, PRINCE2, ITIL
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S
shiwansh Harishankar Tiwari
Introduction to Service Management with ITIL 4
Offered by UDEMY
4
Learning Experience: Good enough
Faculty: Superb
All good
Course Support: Learned about the security
Reviewed on 18 Dec 2022Read More
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Introduction to Service Management with ITIL 4
at UDEMY
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