IT Help Desk Professional

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Offered byUDEMY

IT Help Desk Professional
at
UDEMY
Overview

Get Hands-On Experience on Helpdesk Skills, Learn, Master & Troubleshoot All What It Takes To Get You a Job

Duration	1 hour
Total fee	₹455
Mode of learning	Online
Credential	Certificate

IT Help Desk Professional
at
UDEMY
Highlights

Earn a certificate from Udemy
Get a 30 day money back guarantee
Learn from 4 articles
Students will get full lifetime access of the course

IT Help Desk Professional
at
UDEMY
Course details

Skills you will learn

Networking Windows installation Installation

Who should do this course?

For fresh graduates in IT colleges who want to start their IT career
For all IT people who wants to get into the help desk world
For help desk technicians who want to expand their knowledge

What are the course deliverables?

Understand how computer works from a hardware & software perspective
Have a good knowledge about networking, DNS & DHCP mainly
Understand how printers works
Enhance their knowledge & skills in help desk with extra tips & hints

More about this course

As more than 90% of the course contents are practical demonstration, and in order to maximize students learning experience outcomes, they are highly encouraged to have a test PC in order to apply and practice everything

IT Help Desk Professional
at
UDEMY
Curriculum

Introduction

Configure & Create Bootable USB for Windows Installation

Machine Naming, Workgroup & Domain Join

Configuring DHCP and Static IP Addresses

Understanding Different Types of Printers

How to Install Printers Drivers

Troubleshooting Common Printers Problems

Active Directory Basics

Manage AD Users

Getting The Most Needed Apps, Quick, Easy, and Latest Versions

Remote Desktop Connection Manager

What is inside a PC

Troubleshooting Common Hardware Problems

Upgrading Machines

Conclusion

IT Help Desk Professional
at
UDEMY
Faculty details

Paul Hill

Paul is an IT Professional with over 14 years of experience currently working as a Network Administrator in contract support of various Federal Agencies in the United States. He has been teaching online courses for the past 5 years and taught over 250k students in 195 countries.