IT Support/HelpDesk Fundamentals - 9 Topics in 3.5 Hours
4.1 /5- Offered byUDEMY
IT Support/HelpDesk Fundamentals - 9 Topics in 3.5 Hours at UDEMY Overview
IT Support/HelpDesk Fundamentals - 9 Topics in 3.5 Hours
at UDEMY
Master the skills and qualities employers look for when hiring IT Help Desk/Support/Technician
Duration | 24 hours |
Mode of learning | Online |
Difficulty level | Beginner |
Credential | Certificate |
IT Support/HelpDesk Fundamentals - 9 Topics in 3.5 Hours at UDEMY Highlights
IT Support/HelpDesk Fundamentals - 9 Topics in 3.5 Hours
at UDEMY
- Start instantly and learn at your own schedule.
- Fabulous contents and guidance to learn and practice about IT support
- Learn from certified trainer .
- Self paced Course
Read more
IT Support/HelpDesk Fundamentals - 9 Topics in 3.5 Hours at UDEMY Course details
IT Support/HelpDesk Fundamentals - 9 Topics in 3.5 Hours
at UDEMY
Skills you will learn
Who should do this course?
- Anyone wanting to start their career as IT Support/HelpDesk/Technician
- Anyone attending an interview for IT Support/HelpDesk/Technician role
- Existing IT Professionals looking to consolidate fundamentals
What are the course deliverables?
- This is a foundation course designed keeping a beginner in mind. This course covers following 9 topics in a vendor independent and fundamental level.
- Computer: Hardware, BIOS/UEFI & Operating System
- Network: MAC, IP, Subnet, Gateway, MAC address Table, DHCP, ARP, DNS, Ports, Packets, NAT, Internet, Firewall & Port Forwarding
- Server: Server Vs Computer, Server Roles - DHCP, DNS, IAM, File, Web and Application Server
- Printer: Inkjet, Laser & Thermal printers, USB & Network Printer, Print Path - Application to Printer
- Virtualization: Concept, Type1/Bare metal & Type2/Hosted
- VoIP: Concept, SIP & RTP Protocol, SIP Server, SIP Phone
- Backup & Disaster Recovery: Concept, Onsite, Offsite & Cloud Backup
- Cloud Storage: Concept, Options available
- Security: CIA Triad of Security, Computer & Network Security
- Troubleshoot Issues: Troubleshooting 101 - Best practices
More about this course
- This course will teach you the fundamentals of 9 critical IT Topics in a simple and brain-friendly way.
- This is where you start if are aiming for a career as IT Support/HelpDesk/Technician. At the end of this course, you will be able to confidently apply for the job and ace the interview. If you are already working in an IT role, you will be able to progress forward in your career by cementing your foundations.
- Learning these fundamentals will propel you to be the technician everyone looks up to and also bring clarity to many functions that you do on a daily basis. This will also save you from many frustrations you may encounter in your role.
IT Support/HelpDesk Fundamentals - 9 Topics in 3.5 Hours at UDEMY Curriculum
IT Support/HelpDesk Fundamentals - 9 Topics in 3.5 Hours
at UDEMY
Welcome
Computers
Network
Servers
Printers
Virtualization
VoIP - Voice over Internet Protocol
BDR - Backup and Disaster Recovery
Cloud Storage
Security
Troubleshoot
Credits
Other courses offered by UDEMY
₹599
10 hours
– / –
View Other 2344 Courses
S
Shahan Sayed
IT Support/HelpDesk Fundamentals - 9 Topics in 3.5 Hours
Offered by UDEMY
4
Learning Experience: Content is included resume making, IT helpdesk troubleshooting real time query handling etc. Training experience is good . The course inhance my technical skills.pro this course for beginners, intermediate or even for pros
Faculty: Faculty is experienced in it Domain for last 7-8 year i love his teaching skill
Course curriculum is all the information about hardware software and network or realtime troubleshooting & resume making, the course provides not labs certification
Course Support: Basically i am from hr domain for jumping into the it Domain it helps me alot to crack interviews
Reviewed on 21 Jan 2023Read More
A
Aniket saurabh
IT Support/HelpDesk Fundamentals - 9 Topics in 3.5 Hours
Offered by UDEMY
4
Learning Experience: Learning experience was good
Faculty: Instructors taught well
Curriculum was relevant and comprehensive
Course Support: Career support was helpful
Reviewed on 21 Jan 2022Read More
View All 2 Reviews
IT Support/HelpDesk Fundamentals - 9 Topics in 3.5 Hours
at UDEMY
Student Forum
Anything you would want to ask experts?