ITIL® 4 Foundation Certification Training Course
4.8 /5- Offered bySimplilearn
- Private Institute
- Estd. 2010
ITIL® 4 Foundation Certification Training Course at Simplilearn Overview
Duration | 9 days |
Total fee | ₹31,250 |
Mode of learning | Online |
Official Website | Go to Website  |
Credential | Certificate |
ITIL® 4 Foundation Certification Training Course at Simplilearn Highlights
- Understand the concept of ITIL frameworks and enhance the quality of IT Service Management
- ITIL certified professionals can earn up to 40-percent more than their non-certified peers
- Lifetime access to high-quality self-paced eLearning content
- 4 simulation test papers for self-assessment
- 24x7 learner assistance and support
ITIL® 4 Foundation Certification Training Course at Simplilearn Course details
- For Professionals -IT executives, IT architects, operations managers, IT audit managers, IT planners and consultants, database administrators or anyone interested in learning about ITIL V4 certification training
- ITIL key concepts
- ITIL central principles
- ITIL process models
- Service level management
- Customer experience improvements
- ITSM efficiency
- 15 ITIL best practices
- This course includes the necessary concepts in a service management framework
- Understand how ITIL evolved to adopt modern technologies and operational processes
- Core concepts and terminologies of ITIL service lifecycle
- This Course is also available as Online Bootcamp with 90 days of flexible access to online classes
- The Fee Structure For Online Bootcamp is ( INR 19999)
- 19 PDUs for self-paced learning
ITIL® 4 Foundation Certification Training Course at Simplilearn Curriculum
Lesson 01 - Course Introduction
Lesson 02 - Key Concepts of Service Management
2.01 Key Concepts of Service Management
2.02 Service Management
2.03 Stakeholders of Service Management
2.04 Service Consumer Roles
2.05 Products and Services
2.06 Service Offerings
2.07 Service Relationships
2.08 Value Outcomes, Costs, and Risks Service Relationships
2.09 Risks
2.10 Utility and Warranty
2.11 Key Takeaways
Lesson 03 - Four Dimensions of Service Management
3.01 Four Dimensions of Service Management
3.02 Dimensions of Service Management
3.03 Organizations and People
3.04 Information and Technology
3.05 Information and Technology Regulations
3.06 Selecting the Right Technology
3.07 Factors Influencing Technology
3.08 Cloud Computing
3.09 Partners and Suppliers
3.10 Organization Strategy
3.11 Value Streams and Processes
3.12 Processes
3.13 Factors Affecting Service Providers
3.14 Key Takeaways
Lesson 04 - The ITIL Service Value System
4.01 The ITIL Service Value System
4.02 Service Value System
4.03 Components of SVS
4.04 Organizational Silos
4.05 ITIL Guiding Principles
4.06 Focus on Value
4.07 Applying the Principle - Focus on Value
4.08 Start Where You Are
4.09 Applying the Principle - Start Where You Area
4.10 Progress Iteratively with Feedback
4.11 Applying the Principle - Progress Iteratively with Feedback
4.12 Collaborate and Promote Visibility
4.13 Applying the Principle - Collaborate and Promote Visibility
4.14 Think and Work Holistically
4.15 Applying the Principle - Think and Work Holistically
4.16 Keep It Simple and Practical
4.17 Applying the Principle - Keep It Simple and Practical
4.18 Optimize and Automate
4.19 Applying the Principle - Optimize and Automate
4.20 Principle Interaction
Lesson 05 - The Service Value Chain
5.01 The Service Value Chain
5.02 The Service Value Chain Overview
5.03 Plan Activity
5.04 Improve Activity
5.05 Engage Activity
5.06 Design and Transition Activity
5.07 Obtain or Build Activity
5.08 Deliver and Support Activity
5.09 Service Value Streams
5.10 Key Takeaways
Lesson 06 - ITIL Management Practices
6.01 ITIL Management Practices
6.02 Continual Improvement
6.03 Information Security Management
6.04 Relationship Management
6.05 Supplier Management
6.06 Supplier Management Activities
6.07 Change Enablement
6.08 Incident Management
6.09 IT Asset Management
6.10 IT Asset Management Activities
6.11 Monitoring and Event Management
6.12 Problem Management
6.13 Release Management
6.14 Service Configuration Management
6.15 Service Desk
6.16 Service Level Management
6.17 Service Request Management
6.18 Deployment Management
6.19 ITIL Terms
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