ITIL Intermediate CSI
- Offered byXLNC
ITIL Intermediate CSI at XLNC Overview
Duration | 6 months |
Total fee | ₹60,000 |
Mode of learning | Online |
Credential | Certificate |
ITIL Intermediate CSI at XLNC Highlights
- Earn a certificate of completion from XLNC
- Get 24/7 access of the course content
- Post-course content access
- Easy finance options available
ITIL Intermediate CSI at XLNC Course details
- To understand how ITIL can be used to enhance the quality of IT service management within an organization
- To enable comprehension and / or awarenessof key areas of the ITIL framework
- To prepare to sit the ITIL Foundation Exam
- The ITIL Intermediate CSI course provides a complete management-level overview of continual service improvement and all of its related activities
- This training will showcase your ability to apply the principles, methods, techniques, and best practices of metrics-driven continual improvement within the ITIL service lifecycle
ITIL Intermediate CSI at XLNC Curriculum
Introduction
Overview
Context
ITIL in relation to other publications in the Best Management Practice portfolio
Why is ITIL so successful?
Chapter Summary
Service management as a practice
Services and service management
Basic concepts
Governance and management systems
The service lifecycle
Continual service improvement principles
Continual service improvement approach
CSI and organizational change
Ownership
CSI register
External and internal drivers
Service level management
Knowledge management
The Deming cycle
Service measurement
IT governance
Frameworks, models, standards and quality systems
CSI inputs and outputs
Continual service improvement processes
The seven-step improvement process
Continual service improvement methods and techniques
Methods and techniques
Assessments
Benchmarking
Service measurement
Metrics
Organizing for continual service improvement
Organizational development
Functions
Roles
Customer engagement
Responsibility model -RACI
Competence and training
Technology Considerations
Tools to support CSI activities
Summary
Implementing Continual Service Improvement
Critical considerations for implementing CSI
Where do I start?
Governance
CSI and organizational change
Communication strategy and plan
Summary
Challenges, Risks, and Critical Success Factors
Challenges
Critical success factors
Risks
Summary
Other courses offered by XLNC
Student Forum
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