Operations and Patient Safety for Healthcare IT Staff
- Offered byCoursera
Operations and Patient Safety for Healthcare IT Staff at Coursera Overview
Duration | 7 hours |
Start from | Start Now |
Total fee | Free |
Mode of learning | Online |
Official Website | Explore Free Course  |
Credential | Certificate |
Operations and Patient Safety for Healthcare IT Staff at Coursera Highlights
- Shareable Certificate Earn a Certificate upon completion
- 100% online Start instantly and learn at your own schedule.
- Course 3 of 4 in the Healthcare IT Support Specialization
- Flexible deadlines Reset deadlines in accordance to your schedule.
- Approx. 7 hours to complete
- English Subtitles: English
Operations and Patient Safety for Healthcare IT Staff at Coursera Course details
- Now that you've been introduced to the world of Health IT and the important role played by electronic health records (EHRs), we'll focus on other technologies that play a role in maintaining ongoing operations in healthcare. Telemedicine, patient portals, barcode scanners, printers, and medical devices are just some of the technologies that impact providers and patients. As an IT support specialist, you?ll be asked to troubleshoot issues with a wide variety of tools. You'll see a scenario with a medical device installation where issues related to IP addresses, networking, and MAC addresses come up.
- When there are disruptions in technology, you?ll need to use training, tip sheets, and problem-solving skills to determine how best to handle the situation. Supporting a high reliability organization means being familiar with the existing processes and protocols for handling calls, creating tickets, escalating issues, and resolving matters. We?ll introduce you to the concept of self-service tickets and the guidance given to hospital staff on how to submit a ticket. You?ll learn about the different priority levels for tickets as well as the tiers of IT support. When a call comes in, there are some important resources you?ll need to access in order to troubleshoot the problem. These can range from standard question templates to tip sheets to complex matrices and knowledge base articles (KBAs). Having these tools in your arsenal is essential as a Health IT support specialist. We?ll also cover the JIRA process, the need for excellent documentation, and ways in which requests for change are communicated.
Operations and Patient Safety for Healthcare IT Staff at Coursera Curriculum
Telemedicine, Patient Portals, and Medical Devices
Introduction to Telemedicine
Telemedicine and COVID-19
Troubleshooting Telemedicine
What Are Patient Portals?
Behind the Scenes: IT Support for Patient Portals
Behind the Scenes: Medical Device Installation
Appendix A: Telehealth Definitions
HealthIT.gov: What is a Patient Portal?
What is a Medical Device?
LAN: Definition
Wireless LAN: Definition
Module 1 Practice Quiz
Operational Needs in Health IT
Self-Service Ticketing Systems
Ticketing Systems in Healthcare: Priority Levels
Tiered Support: Levels 1, 2, 3
Help Desk Tip Sheets and Knowledge Base Articles
Printer Problems in Healthcare
Barcode Scanners and Patient Wristbands
Module 2 Practice Quiz
JIRA and Documentation
What is JIRA?
JIRA Process and Documentation
JIRA Tickets and Change Requests
Scheduled and Unscheduled Downtime in Health IT
Downtime Procedures
Plan B: A Practical Approach to Downtime Planning in Medical Practices
Module 3 Practice Quiz
Health IT and Patient Safety
What is a High-Reliability Organization?
Health IT and Patient Safety
Checklists for Health IT and Patient Safety
Medical Errors and Patient Safety
What is a Sentinel Event?
High Reliability
Checklists in Healthcare
Adverse Events, Near Misses, and Errors
Sentinel Events
Module 4 Practice Quiz
End of Course Quiz
Operations and Patient Safety for Healthcare IT Staff at Coursera Admission Process
Important Dates
Other courses offered by Coursera
Student Forum
Anything you would want to ask experts?
Useful Links
Know more about Coursera
Know more about Programs
- Medical Courses
- Public Health & Management
- Hospital Management Course
- Medical Transcription
- Perfusion Technology
- Diabetology
- Forensic Medical Science
- Dialysis Technology
- Cardiovascular Technology
- Cath Lab Technology
- BSc Operation Theatre Technology
- BSc in Perfusion Technology
- Physician Assistant
- BSc Physician Assistant
- BSc in Respiratory Care Technology