Pega Decisioning Consultant
4.5 /5- Offered byPega Academy
Pega Decisioning Consultant at Pega Academy Overview
Pega Decisioning Consultant
at Pega Academy
Gain a comprehensive overview of Decisioning Consultant
Duration | 1 day |
Mode of learning | Online |
Difficulty level | Beginner |
Credential | Certificate |
Pega Decisioning Consultant at Pega Academy Highlights
Pega Decisioning Consultant
at Pega Academy
- Earn a certificate after completion
Pega Decisioning Consultant at Pega Academy Course details
Pega Decisioning Consultant
at Pega Academy
What are the course deliverables?
- Learn how components such as Next-Best-Action Designer
- Predictive Analytics and Interaction History are used to create
- simulate and analyze real-time Next-Best-Action decision strategies
More about this course
- Gain greater understanding of the key features, capabilities and benefits of the Pega Customer Decision Hub in this course. Learn how components such as Next-Best-Action Designer, Predictive Analytics and Interaction History are used to create, simulate and analyze real-time Next-Best-Action decision strategies
- Get hands-on experience building strategies for real-time interactions as well as simulating and analyzing their results to derive valuable intelligence that can help improve business decision-making
Pega Decisioning Consultant at Pega Academy Curriculum
Pega Decisioning Consultant
at Pega Academy
One-to-one customer engagement
Explain the basics of the Next-Best-Action approach
Describe the purpose of Next-Best-Action Designer and its user interface
Next best action in omnichannel environments
Explain the benefits of Next-Best-Action in a contact-center
Explain how adaptive models are used to predict customer behavior
Describe the cross-sell on the web use case
Explain the purpose of key configurations in the Next-Best-Action Designer
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Pega Decisioning Consultant
at Pega Academy
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