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Technical Support Fundamentals 

  • Offered byGoogle Cloud

Technical Support Fundamentals
 at 
Google Cloud 
Overview

Gain a comprehensive introduction to the essential skills and knowledge required in the technical support domain

Duration

27 hours

Mode of learning

Online

Difficulty level

Beginner

Official Website

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Credential

Certificate

Technical Support Fundamentals
 at 
Google Cloud 
Highlights

  • Earn a certificate after completion of the course
  • Financial aid available
  • Assessments and quizzes
  • Free to Enroll and paid certificate
Read more
Details Icon

Technical Support Fundamentals
 at 
Google Cloud 
Course details

What are the course deliverables?
  • Learn new concepts from industry experts
  • Gain a foundational understanding of a subject or tool
  • Develop job-relevant skills with hands-on projects
  • Earn a shareable career certificate from Google
More about this course
  • This course is the first of a series that aims to prepare learner for a role as an entry-level IT Support Specialist
  • In this course, learner will be introduced to the world of Information Technology, or IT
  • Learner will learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service
  • This course covers a wide variety of topics in IT that are designed to give learner an overview of what’s to come in this certificate program

Technical Support Fundamentals
 at 
Google Cloud 
Curriculum

Introduction to IT

Hardware

Operating System

Networking

Software

Troubleshooting

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Technical Support Fundamentals
 at 
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