The Complete ServiceNow System Administrator Course
5.0 /5- Offered byUDEMY
The Complete ServiceNow System Administrator Course at UDEMY Overview
Duration | 11 hours |
Mode of learning | Online |
Difficulty level | Beginner |
Official Website | Go to Website  |
Credential | Certificate |
The Complete ServiceNow System Administrator Course at UDEMY Highlights
- Understand how ServiceNow works behind the scenes
- Master administration on the ServiceNow platform
- Understand the different configurations & customizations
- Obtain the knowledge to successfully pass the ServiceNow certified System Administrator exam
The Complete ServiceNow System Administrator Course at UDEMY Course details
- Those who are new to the ServiceNow platform
- Anyone interested in becoming a ServiceNow administrator or developer
- Those who are looking to pass the ServiceNow certified System Administrator exam
- Create new users, groups and roles, and manage them
- Configure and customize lists and forms
- Create new applications on the NOW platform and leverage events and notifications
- Work with importing data through import sets and build custom reports
- Understand when to use UI policies, UI actions, business rules
- Whether you?re brand new to ServiceNow or are looking for a refresher, this course will teach you how to properly administer a ServiceNow instance and prepare you for the ServiceNow Certified System Administrator exam. This course is packed with over 11 hours of content, a workbook, AND a practice exam based on the System Administrator exam. This course covers fundamental and advanced ServiceNow concepts, like lists, forms, table administration, user administration, IT Service Management, events, notifications and so much more! In addition to the lectures, each module also features quizzes and tons of additional resources.
The Complete ServiceNow System Administrator Course at UDEMY Curriculum
Course Introduction
Introduction
Additional Resources
Obtaining a Personal Developer Instance
Important: List v3 is no longer supported in New York and later releases
ServiceNow Resources & FAQs
ServiceNow Overview
Preview
Environments
Releases
User Interface
Quick Tour
Section 2 Review
Working With Lists & Forms
Records
Lists & Forms
Filters & Search
Condition Builder & Breadcrumbs
Context Menus
Modifying Lists & Forms
Section 3 Review
Customizations
Client Side Versus Server-Side
UI Policies
UI Actions
Business Rules
Client Scripts
Data Policies
Script Includes
Update Sets, Plugins, & Recap
Section 4 Review
Tables & Fields
Tables
Fields & Field Types
Table Structure & Schema Maps
Table Maintenance & Custom Apps
Section 5 Review
User Administration
Users & Groups
New York Changes to Problem ACLs
Roles & ACLs
LDAP, SSO, & Impersonation
Section 6 Review
Core Applications
Incident Management & SLAs
Problem Management
Change Management
Configuration Management
Service Catalog
Knowledge Management
Service Portal
Connect & Visual Task Boards
Section 7 Review
System Administration
Basic Configuration & System Properties
Dashboards & Self-Service
Mobile, Upgrades, & HI
Diagnostics & Troubleshooting
Events & Notifications
Workflows
Import Sets
Reporting
Section 8 Quiz
Building A Custom App
Overview
App Structure
Creating the App
Finishing the Games Table
Creating the Reviews Table
Loading Data
Administration
Customizations
Reporting & Demo
Final Words
Additional Resources
Workbook
ServiceNow Certified System Administrator Practice Exam
The Complete ServiceNow System Administrator Course at UDEMY Entry Requirements
- An understanding of ITIL principles can help but is not required
- Not mentioned
Other courses offered by UDEMY
The Complete ServiceNow System Administrator Course at UDEMY Students Ratings & Reviews
3 Ratings- 4-53
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