Unlock customer intent with Dynamics 365 Customer Insights 

Introduction

Dynamics 365 Customer Insights

Work with demo data

Identify your audience

Consume Customer Insights data

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Summary

Introduction

Import data sources using Power Query

Clean, transform, and load data

Connect to a Common Data Model

Connect to a Microsoft Dataverse

Work with data sets

Refresh data sources

Export data

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Summary

Introduction

Define source fields

Define duplicate record settings

Define matching conditions

Create a unified customer profile

Exercise - Create a Customer Insights instance, ingest data, and unify data

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Summary

Introduction

Configure searching and filtering indexes

Define relationships and activities

Work with measures

Segmentation

Get suggested segments

Segment insights

Use Customer Insights for a complete solution

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Summary

Introduction

Enrich data

Brand and interest enrichment

Use enrichment services

Work with predictions

Predict subscription churn

Use machine-learning models

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Summary

Introduction

Export Customer Insights data

Display customer data in Dynamics 365 applications

Use Customer Insights with Microsoft Power Platform

Use Customer Insights with Azure Synapse

Use Customer Insights APIs

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Summary

Introduction

Create and set up environments

System process status

Schedule system refreshes

Set up user permissions

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Summary