Work with Customer Service Insights
- Offered byMicrosoft
Work with Customer Service Insights at Microsoft Overview
Duration | 2 hours |
Total fee | Free |
Mode of learning | Online |
Schedule type | Self paced |
Difficulty level | Intermediate |
Official Website | Explore Free Course  |
Credential | Certificate |
Work with Customer Service Insights at Microsoft Course details
- Get started with Customer Service Insights
- Create visualizations for Dynamics 365 Customer Service
- Work with Customer Service call insights
- This learning path covers getting started with Customer Service Insights and visualizations
- This learning path helps prepare you for Exam MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant
- This course will examine how Customer Service Insights can impact your organization
Work with Customer Service Insights at Microsoft Curriculum
Get started with Customer Service Insights
Introduction to Customer Service Insights
Configure Customer Service Insights
Use Customer Service Analytics dashboards in Power BI
Discover Customer Service Insights dashboards
Discover Knowledge search analytics
Check your knowledge
Summary
Create visualizations for Dynamics 365 Customer Service
Introduction
Create and use charts
Create dashboards for Customer Service
Reports in Dynamics 365 Customer Service
Use Power BI to view Customer Service data
Check your knowledge
Summary
Work with Customer Service call insights
Introduction
Setup and configuration
Data retention and deletion
Analyze performance
Check your knowledge
Summary
Work with Customer Service Insights at Microsoft Entry Requirements
- Basic understanding of Dynamics 365 Customer Service
- Not mentioned
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