Work with entitlements and service level agreements in Dynamics 365 Customer Service
- Offered byMicrosoft
Work with entitlements and service level agreements in Dynamics 365 Customer Service at Microsoft Overview
Duration | 3 hours |
Start from | Start Now |
Total fee | Free |
Mode of learning | Online |
Schedule type | Self paced |
Difficulty level | Beginner |
Official Website | Explore Free Course  |
Credential | Certificate |
Work with entitlements and service level agreements in Dynamics 365 Customer Service at Microsoft Course details
- Manage service level agreements with Dynamics 365 Customer Service
- Work with service-level agreements in Dynamics 365 Customer Service
- Create and manage entitlements in Microsoft Dynamics 365 Customer Service
- This learning path focuses on working with entitlements and service level agreements in Microsoft Dynamics 365 Customer Service
- This learning path helps prepare you for Exam MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant
- This course will focus on Dynamics 365 Service Level Agreements (SLAs) and how they can be leveraged to define and track KPIs including defining business closures and working hour schedules, determining SLA triggering conditions, defining SLAs, building SLA items, managing SLAs, and working with SLA pause statuses
- This course will focus on Microsoft Dynamics 365 entitlements and how they're used to define and track information about support contracts
Work with entitlements and service level agreements in Dynamics 365 Customer Service at Microsoft Curriculum
Manage service level agreements with Dynamics 365 Customer Service
Overview of service level agreements (SLAs)
Business closures and working hours
Create service level agreements (SLAs)
Define service level agreement (SLA) details
Define custom key performance indicators (KPIs)
Manage service level agreements (SLAs)
Exercise - Manage key performance indicators (KPIs) by using service level agreements (SLAs)
Dynamics 365 Service Level Agreements
Summary
Work with service-level agreements in Dynamics 365 Customer Service
Introduction
Work with business closures and working hours
Create and define service-level agreements
Define SLA items
Define custom KPIs
Manage SLAs
Check your knowledge
Summary
Create and manage entitlements in Microsoft Dynamics 365 Customer Service
Overview of entitlements
Create entitlement records
Work with entitlement channels
Other considerations
Exercise - Manage support contracts by using entitlements
Define entitlement templates
Check your knowledge
Summary
Work with entitlements and service level agreements in Dynamics 365 Customer Service at Microsoft Entry Requirements
- Have a trial subscription or access to Dynamics 365 Customer ServiceBasic understanding of how to navigate in the Dynamics 365 applicationWorking knowledge of the core records available
- Not mentioned
Work with entitlements and service level agreements in Dynamics 365 Customer Service at Microsoft Admission Process
Important Dates
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