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PG Diploma in Customer Relationship Management (PGDCRM) 
offered by SCDL Pune

  • Private Institute
  • Estd. 2001

PG Diploma in Customer Relationship Management (PGDCRM)
 at 
SCDL Pune 
Overview

Duration

24 months

Mode of learning

Online

Difficulty level

Intermediate

Credential

Certificate

PG Diploma in Customer Relationship Management (PGDCRM)
 at 
SCDL Pune 
Highlights

  • Dedicated Corporate Cell for Assistance, Customized Fast Track executive program
  • Interactive E-Learning comprising of case studies act as a supplementary learning model.
  • A great course for learning Distance MBA
  • Diploma Course
Read more
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PG Diploma in Customer Relationship Management (PGDCRM)
 at 
SCDL Pune 
Course details

What are the course deliverables?
  • Career Opportunities as :Manager-Client Servicing, Customer Relationship Manager, CRM Specialist, Relationship Manager, Product Manager, etc
  • Online classroom environment- students are able to attend a live online classroom and interact with expert faculty via the internet
  • Comprehensive Self learning material is specially prepared for every course by our in-house Academics Department, with the distance learning methodology in mind
  • Online chat sessions are organized every week to help participants clear doubts immediately and participate in stimulating discussions with the subject tutors
  • Interactive E-Learning comprising of case studies and scenarios are developed in-house and act as a supplementary learning model.
More about this course
  • The Post Graduate Diploma in Customer Relationship Management program aims to address the growth in service industry and the need for leadership skills in services marketing and managing the customer supplier relationship. The program curriculum is designed to equip students with knowledge and skills related to services marketing, customer service, customer retention / relationship management, call centre management, account management, service design and service quality management. Emphasis is laid on customer satisfaction and loyalty, data management, sales force automation and the current and future status of CRM.

PG Diploma in Customer Relationship Management (PGDCRM)
 at 
SCDL Pune 
Curriculum

SEMESTER I

Customer Relationship Management

Consumer Behaviour

Sales and Distribution Management

Services Marketing

CRM in Service Industry

SEMESTER II

Advanced CRM

B2B Markets and CRM

Marketing Research

E-Business

SEMESTER III

Business Communication

Consumer Protection Act, 1986

Research Methodology

Project

PG Diploma in Customer Relationship Management (PGDCRM)
 at 
SCDL Pune 
Entry Requirements

Eligibility criteriaUp Arrow Icon

PG Diploma in Customer Relationship Management (PGDCRM)
 at 
SCDL Pune 
Admission Process

    Important Dates

    Feb 28, 2025
    (Jan 2025) Last date for change in specialization
    Feb 28, 2025
    (Jan 2025) Last date for change in program
    Feb 28, 2025
    (Jan 2025) Last date to submit eligibility deficient document/s to SCDL for confirmation of admission, for provisionally admitted students

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    PG Diploma in Customer Relationship Management (PGDCRM)
     at 
    SCDL Pune 
     
    Frequently Asked Questions

    Q:   Is Symbiosis Centre for Distance Learning a good college/Institute?

    A: 
    Symbiosis Centre for Distance Learning is a well-known institution for MBA/PGDM, PG Diploma, Certificate, UG Diploma courses. These programs are delivered by highly experienced faculty. As per Shiksha's verified reviews, Symbiosis Centre for Distance Learning has a rating of 4.1 on the basis of Shiksha-verified reviews by students. Not just this, it has also been rated 3.62 on Campus Life, 3.84 on Placements, 4.4 on Faculty and 4.02 on Infrastructure.

    Q:   Is it worth pursuing MBA/PGDM at SCDL Pune?

    A: 
    {Source: MBA/PGDM students & alumni}

    Here's an unbiased and factual answer to the question:

    Pursuing MBA/PGDM at SCDL Pune

    Based on various reviews and feedback from students and alumni, here are some key takeaways:

    Placement Records
    * Average package offered: 7.2 LPA (the highest package: 17 LPA, the lowest package: 1.3 LPA)
    * Percentage of students placed: around 80%
    * Top recruiters include Tata, Microsoft, Hotspot, and others
    * Roles offered: administration, team leader, managing director, and more

    Infrastructure and Facilities
    * Well-designed classrooms, laboratories, and libraries
    * Access to e-library, e-books, e-newspapers, and online resources
    * Good Wi-Fi connectivity across campus
    * Sports facilities available, including kabbadi, basketball, volleyball, and cricket courts

    Teaching Quality
    * Helpful and knowledgeable teachers
    * Good teaching quality, with emphasis on understanding
    * Regular doubt-clearing sessions and query resolution
    * Assignments, projects, and mid-term exams help assess student progress

    Curriculum
    * Relevant and industry-aligned coursework
    * Annual changes to reflect industry trends
    * Opportunities for internships and career advancement

    Student Feedback
    * Overall satisfaction with the programme and faculty
    * Positive comments about the flexibility of exam schedules
    * Some concerns about limited exposure to certain industries or sectors

    Conclusion
    While the programme at SCDL Pune seems to offer strong placement records, good infrastructure, and helpful faculty, it's essential to weigh these benefits against individual goals and preferences. Students seeking a more traditional on-campus experience may benefit from considering alternative options. Those prioritizing flexible scheduling and remote learning might appreciate the program's offerings.

    Remember, each student's experience is unique, and it's crucial to consider multiple perspectives when making decisions about higher education.
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    Q:   Which courses does Symbiosis Centre for Distance Learning offer?

    A: 
    Symbiosis Centre for Distance Learning provides programmes including MBA/PGDM, PG Diploma, Certificate, UG Diploma in streams such as Business & Management Studies, IT & Software, Humanities & Social Sciences, Teaching & Education, Banking, Finance & Insurance, Mass Communication & Media, Accounting & Commerce, Law, Hospitality & Travel, Design, Architecture & Planning, and are excellent for students to build their careers. The institute has specializations in Human Resources, Counseling, Import & Export, IT & Systems, Energy & Environment, Pre Primary Teacher Training (PPTT), Agriculture & Food Business, Cyber Law, Entrepreneurship, Finance, Digital Marketing, Business Analytics, HealthCare & Hospital, Retail, Intellectual Property Law, Sales & Marketing, International Business, Corporate Law, Supply Chain, Project Management, English.
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    Q:   What is the fees range for courses offerred by the Symbiosis Centre for Distance Learning?

    A: 
    The fees range for courses offerred by the Symbiosis Centre for Distance Learning is around INR 2000 - INR 75000.
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    Q:   What is the effectiveness of the placement cell for MBA/PGDM programs at SCDL Pune?

    A: 
    {Source: MBA/PGDM students & alumni}

    Effectiveness of Placement Cell for MBA/PGDM Programs at SCDL Pune

    * Placement Rate: According to the students' reviews, almost 80% of the students get placed with good packages, making the placement cell effective in securing employment opportunities for MBA/PGDM graduates.

    * Domain-wise Placements: Business Development and Operations were two popular domains of recruitment, indicating a diverse range of career options for students.

    * Role of Placement Cell: Activities conducted by the placement cell played a significant role during the actual placement rounds, suggesting a proactive approach by the institution towards helping students secure jobs.

    Note: While there may not be extensive information available specifically on the effectiveness of the placement cell, these points summarize the general sentiments expressed by students regarding the college's placement record.
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    PG Diploma in Customer Relationship Management (PGDCRM)
     at 
    SCDL Pune 

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    PG Diploma in Customer Relationship Management (PGDCRM)
     at 
    SCDL Pune 
    Contact Information

    Address

    Symbiosis Bhavan 1065 B, Gokhale
    Cross Road

    Pune ( Maharashtra)

    Phone
    02066211000

    (For general query)

    8956142986

    (For admission query)

    Go to College Website ->