Active Listening: Enhancing Communication Skills
- Offered byCoursera
Active Listening: Enhancing Communication Skills at Coursera Overview
Duration | 4 hours |
Start from | Start Now |
Total fee | Free |
Mode of learning | Online |
Difficulty level | Beginner |
Official Website | Explore Free Course  |
Credential | Certificate |
Active Listening: Enhancing Communication Skills at Coursera Highlights
- Earn a certificate of completion
- Add to your LinkedIn profile
- 1 assignment
Active Listening: Enhancing Communication Skills at Coursera Course details
- What you'll learn
- Understand the fundamental principles of active listening and apply practical techniques to engage in meaningful conversations.
- Recognize and interpret nonverbal cues to gather comprehensive insights during conversations.
- Enhance relationships by refining active listening in challenging situations for effective conflict resolution.
- Navigate cross-cultural communication considerations and demonstrate respectful listening to individuals from diverse backgrounds.
- In workplace and personal interactions, mastering active listening is a crucial skill for effective communication and building meaningful relationships. This comprehensive course on Active Listening introduces learners to a range of techniques and strategies that empower them to become active listeners in various interpersonal contexts.
- Whether you're a professional seeking to enhance your leadership skills, a team member aiming to improve collaboration, or an individual striving to strengthen personal connections, this course equips you with actionable tools to become a proficient active listener.
- Active listening goes beyond passively hearing words; it involves empathetic engagement, understanding diverse perspectives, and responding thoughtfully. Throughout this course, participants will explore essential concepts like emotional intelligence, nonverbal communication, and cross-cultural considerations to become skilled listeners in both professional and personal settings.
- This course is designed for professionals, leaders, team members, customer service representatives, students, and anyone eager to develop active listening skills to excel in their personal and professional lives.
Active Listening: Enhancing Communication Skills at Coursera Curriculum
Active Listening: Enhancing Communication and Connection
Meet Your Instructor
What is Active Listening?
Connecting Through Empathetic Listening
The Power of Silence and Pauses
The Insights Gained Through Open-Ended Questions
Identifying Multiple Perspectives Using Reflective Listening
Improving Your Emotional Awareness During Everyday Conversations
Building Rapport Through Emotional Intelligence
Practicing Self-Awareness Through Emotional Regulation
Overcoming Cognitive Biases Using Non-Judgmental Listening
Analyzing Key Indicators of Body Language
Identifying the Importance of Eye Contact in Communication Exchanges
Applying Cultural Nuances in Nonverbal Communication
Applying Non-Verbal Cues Through Active Listening
Utilizing the Power of Conflict Resolution
Maintaining Composure During Emotional Conversations
Engaging in Reflecting Listening During Disagreements
Identifying Cultural Differences That Impact Norms and Values
Adapting Active Listening Techniques Across Cultures
Connecting with Global Audiences Using Active Listening
Conclusion and Takeaways
Welcome to the Course: Lesson Overview
Additional Resources
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Final Assessment
Active Listening: Enhancing Communication Skills at Coursera Admission Process
Important Dates
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Student Forum
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