Administrative Support

Offered byAlison

Administrative Support
at
Alison
Overview

Master the fundamentals of administrative support with this online course to become indispensable in the office

Duration	3 hours
Mode of learning	Online
Official Website	Go to Website
Credential	Certificate

Administrative Support
at
Alison
Highlights

Earn a certificate after completion of course

Administrative Support
at
Alison
Course details

Skills you will learn

Communication skills

Who should do this course?

Individuals with strong organizational and communication skills, attention to detail, and proficiency in office software

What are the course deliverables?

Describe the importance and practice of good organizational skills

Explain the process of maintaining effective time management

Recognize how to provide excellent customer service

Outline how to quickly prioritize and execute tasks

Demonstrate how to deal with specialized tasks

Appreciate the importance of verbal communication skills

More about this course

This course teaches you the basics of organization, resource and time management and communication

We explain how to manage office resources and time more effectively to improve everyone’s performance

We then show you how to improve your verbal and non-verbal communication skills to influence others and empower yourself

This course offers training that can make you a successful and effective administrative assistant or office manager

Administrative Support
at
Alison
Curriculum

Module 1

Getting Started

In this module, Getting Started, students will learn about getting started

This module will cover the basics of organization skills, resource management, better communication, and time management

This module will help students to manage their time more effectively, be better organized, improve communication skills, and empower themselves, all key aspects of being a successful and effective administrative assistant

Module 2

Getting Organized (I)

In this module, Getting Organized (I), students will learn about getting organized

This module will take a look at making the most of voice mail

Making the most of voice mail uses several key steps including, always being professional, using common courtesies, using notes for important issues, having a prepared greeting, and making your message short

The organization begins at your data entry points such as emails, voice mails, and interoffice mail

Module 3

Getting Organized (II)

In this module, Getting Organized (II), students will continue learning about getting organized

This module will give you some great suggestions on how to organize your workspace, your tasks, and the people you work with on projects

Module 4

Managing Time

In this module, Managing Time, students will learn about managing time

In this module, we will discuss how to be a better time manager with some very simple behavior modification

We are all given the same amount of time each day, use it wisely

The work breakdown structure (WBS) document is the key tool, establish intervals of communication before and during the project, and distribute documents to the project team once they are complete

Module 5

Getting It All Done On Time

In this module, Getting It All Done On Time, students will learn about getting it all done on time

Ultimately, it is our job to deliver things on time

Prioritizing your work, staying on track, and accurate goal setting are essential elements to you being able to deliver your project or tasks on time

This module will allow you to explore techniques that increase your effectiveness in meeting your deadlines

Module 6

Special Tasks

In this module, Special Tasks, students will learn about special tasks

As an administrative supporter, you will be tasked with organizing special tasks that will require precise organization and execution

This module will give you the basics of handling several special tasks that you may encounter

This module will also cover planning small meetings, including meeting objectives, required supplies, reserve a place or room, and notifying the attendees

Module 7

Verbal Communication Skills

In this module, Verbal Communication Skills, students will learn about verbal communication skills

Your job as an administrative supporter will place you in many situations where you are speaking with the leaders and decision-makers of the organization Having sound verbal communication skills is essential in influencing those around you

This module will also cover how listening and hearing aren't the same

Module 8

Non-Verbal Communication Skills

In this module, Non-Verbal Communication Skills, students will learn about non-verbal communication skills

Our body language dictates much of what we are feeling inside

Understanding effective body language is essential for an administrative supporter in the process of building relationships through the organization

Body language comprises the majority of how we communicate and cannot be hidden, so it's important to learn how to use it to your advantage

Module 9

Empowering Yourself

In this module, Empowering Yourself, students will learn about empowering yourself

Being an administrative supporter leaves plenty of room for empowering yourself

Often times, you are expected to act independently, make decisions, and resolve issues with little or no guidance

Students will learn the importance of being assertive. Being involved, positive, brief, calm, and direct are important skills for the administrative assistant.

Module 10