BMC Helix ITSM
- Offered byBMC
BMC Helix ITSM at BMC Overview
BMC Helix ITSM
at BMC
Cloud-native IT service management for productivity and innovation
Mode of learning | Online |
Schedule type | Self paced |
Official Website | Go to Website |
Credential | Certificate |
BMC Helix ITSM at BMC Highlights
BMC Helix ITSM
at BMC
- Learn from expert faculty
- Doubt support available
BMC Helix ITSM at BMC Course details
BMC Helix ITSM
at BMC
Skills you will learn
Who should do this course?
- Medium to large enterprises across various industries seeking to optimize their IT service management processes
What are the course deliverables?
- Reduces response time with real-time auto correlation of incidents and proactive problem identification
- Enables better partnership across business functions through contextual data sharing in collaboration tools
- Proactively manages change risk for IT and DevOps by determining impact and criticality
- Integrates service and operations management for major incident management and other ServiceOps use cases
- Eliminates manual effort with auto task bundling and case assignment
- Extends service delivery to external providers via a no-code integration platform (iPaaS)
- Visualizes key metrics and service activity in personalized, customizable, dynamic dashboards
More about this course
- BMC Helix ITSM is a comprehensive IT service management solution empowering organizations to streamline service delivery and enhance operational efficiency
- It offers robust incident, problem, change, and asset management capabilities, coupled with AI-driven automation, analytics, and self-service options, ensuring optimal IT performance and user satisfaction
BMC Helix ITSM at BMC Curriculum
BMC Helix ITSM
at BMC
Introduction to IT Service Management (ITSM)
Overview of BMC Helix ITSM
Incident Management
Problem Management
Change Management
Asset Management
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BMC Helix ITSM
at BMC
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