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BMC Helix ITSM 

  • Offered byBMC

BMC Helix ITSM
 at 
BMC 
Overview

Cloud-native IT service management for productivity and innovation

Mode of learning

Online

Schedule type

Self paced

Official Website

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Credential

Certificate

BMC Helix ITSM
 at 
BMC 
Highlights

  • Learn from expert faculty
  • Doubt support available
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BMC Helix ITSM
 at 
BMC 
Course details

Who should do this course?
  • Medium to large enterprises across various industries seeking to optimize their IT service management processes
What are the course deliverables?
  • Reduces response time with real-time auto correlation of incidents and proactive problem identification
  • Enables better partnership across business functions through contextual data sharing in collaboration tools
  • Proactively manages change risk for IT and DevOps by determining impact and criticality
  • Integrates service and operations management for major incident management and other ServiceOps use cases
  • Eliminates manual effort with auto task bundling and case assignment
  • Extends service delivery to external providers via a no-code integration platform (iPaaS)
  • Visualizes key metrics and service activity in personalized, customizable, dynamic dashboards
More about this course
  • BMC Helix ITSM is a comprehensive IT service management solution empowering organizations to streamline service delivery and enhance operational efficiency
  • It offers robust incident, problem, change, and asset management capabilities, coupled with AI-driven automation, analytics, and self-service options, ensuring optimal IT performance and user satisfaction

BMC Helix ITSM
 at 
BMC 
Curriculum

Introduction to IT Service Management (ITSM)

Overview of BMC Helix ITSM

Incident Management

Problem Management

Change Management

Asset Management

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BMC Helix ITSM
 at 
BMC 

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