University of Washington - Business English: Planning & Negotiating
- Offered byCoursera
Business English: Planning & Negotiating at Coursera Overview
Duration | 30 hours |
Start from | Start Now |
Total fee | Free |
Mode of learning | Online |
Difficulty level | Intermediate |
Official Website | Explore Free Course  |
Credential | Certificate |
Business English: Planning & Negotiating at Coursera Highlights
- 33% started a new career after completing these courses.
- Earn a shareable certificate upon completion.
- Flexible deadlines according to your schedule.
Business English: Planning & Negotiating at Coursera Course details
- In this course, the context is hosting an event and finding an appropriate venue for it. You will learn language and strategies for successful negotiations culminating in a written announcement for an event.
- Course Learning Objectives
- ? Negotiate strategically in formal and informal settings
- ? Identify and resolve customer issues after a negotiation has taken place
- ? Evaluate and compare services and features of two venues
- ? Plan a business event using negotiation skills
- ? Write an announcement for a business event after selecting a venue
Business English: Planning & Negotiating at Coursera Curriculum
Week 1: Exchanging Information
Video: Introduction to Wendy Asplin, Instructor for Course 3
Video: Course Overview
Video: Leaving a Voicemail
Video: Content and Vocabulary for Leaving a Voicemail
Video: Describing a Service, Part 1
Video: Interview with Holly Reynolds, Edgewater Hotel
Video: Describing a Service, Part 2
Video: Comparing Services, Part 1
Scenario: Comparing Venues
Video: Comparing Services, Part 2
Video: Making Decisions
Scenario: Making a Decision 1
Video: Vocabulary
Scenario: Making a Decision, 2
Video: Scenario Summary
Video: Communicating Decisions
Read Me
Lesson Vocabulary List
The Edgewater Hotel
Lesson Vocabulary List
Lesson Vocabulary List
Guidelines for Leaving a Voicemail
Vocabulary in a Voicemail
Holly Reynolds, Edgewater Hotel
The Edgewater Hotel
Describing a Service
Language of Comparison
Finishing Sentences
Giving Reasons in Email
Week 2: Negotiating
Video: Introduction to Negotiating Effectively
Video: Interview with Dan Poston, Assistant Dean, UW Foster School Of Business
Video: Negotiation Strategies
Scenario: Phone Call #1
Scenario: Phone Call #2
Video: Successful Negotiation
Video: Cultural Differences in Negotiation
Video: Summary
Video: Negotiating Language
Scenario: Making a Proposal
Video: Details of a Proposal
Video: Negotiation Guidelines
Video: Persuasion
Video: Guidelines and Language Negotiating by Email
Video: Being Clear in Negotiations by Email
Video: Week 2 Summary
Lesson Vocabulary List
The Art of Persuasion
Link to "The Science of Persuasion"
Lesson Vocabulary List
Lesson Vocabulary List
Interview with Dan Poston
Negotiating Guidelines and Vocabulary
Making Proposals Vocabulary
Proposals, Counter Offers, and Concessions
Persuasion
Negotiating by Email
Email Negotiations Vocabulary
Week 3: Handling Problems
Video: Handling Problems
Describing Problems
Video: Language and Guidelines for Describing a Problem
Video: Introduction to Dealing with Problems
Video: Guidelines and Language for Identifying and Initial Response to Problem
Interview with Holly Reynolds about Customer Service
Video: Responding to a Customer Problem Example
Video: Language for Resolving Problems
Video: Following Up on a Problem, Part 1
Video: Following Up On A Problem, Part 2
Lesson Vocabulary List
Lesson Vocabulary List
Lesson Vocabulary List
Lesson Vocabulary List
Guidelines for Describing Problems
Language for Describing Problems
Dealing With Problems
How to Resolve Problems
Resolving a Problem
Resolving Problems: A Conversation
Follow Up or Final Email?
Following Up On Problems
Week 4: Planning and Announcing Events
Video: Planning Events
Interview with MOHAI
Video: Organizing An Event, Part 1
Scenario: Planning Meetings
Video: Organizing An Event, Part 2
Video: Making A To-Do List
Introduction To Announcements
Video: Writing a Formal Event Announcement
Video: Writing an Event Announcement
Video: Introduction To Writing Announcements
Video: The Language of Conferences
Lesson Vocabulary List
Lesson Vocabulary List
Washington State Tourism Network
Lesson Vocabulary List
MOHAI Museum History
Interview with Christine Kolodoge, MOHAI
Planning Events
Lists In Announcements
Washington State Tourism Network
Conferences
Business English: Planning & Negotiating at Coursera Admission Process
Important Dates
Other courses offered by Coursera
Student Forum
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