Business Fundamentals for Customer Success Managers
- Offered byLinkedin Learning
Business Fundamentals for Customer Success Managers at Linkedin Learning Overview
Business Fundamentals for Customer Success Managers
at Linkedin Learning
Duration | 1 hour |
Total fee | ₹1,150 |
Mode of learning | Online |
Difficulty level | Beginner |
Credential | Certificate |
Business Fundamentals for Customer Success Managers at Linkedin Learning Highlights
Business Fundamentals for Customer Success Managers
at Linkedin Learning
- Earn a sharable certificate
Business Fundamentals for Customer Success Managers at Linkedin Learning Course details
Business Fundamentals for Customer Success Managers
at Linkedin Learning
More about this course
- This course can help CSMs quickly get up to speed by providing a primer on the fundamentals of business management
- Learn about the connections between customer success and business awareness, the reasons why businesses exist, how businesses create value, and how expenditure and profits are calculated
Business Fundamentals for Customer Success Managers at Linkedin Learning Curriculum
Business Fundamentals for Customer Success Managers
at Linkedin Learning
How Businesses Generate Value
Overview of how businesses generate value
CSMs and business awareness
Why businesses exist
How businesses create value for owners
Who else businesses create value for
How expenditure and profits are calculated
Customer segments and value propositions
Fundamentals of Business Management
How businesses work: Organization
How businesses work: Capabilities
Principles of business management: Drivers for change
How businesses work: Strategy formulation
The business motivation model (BMM)
Business Fundamentals for Customer Success Managers at Linkedin Learning Faculty details
Business Fundamentals for Customer Success Managers
at Linkedin Learning
PracticalCSM, Business Outcomes & Customer Success Expert and Published Author.
Book a personalized CS Team training strategy call with me at rick.adams@practicalcsm.com
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Business Fundamentals for Customer Success Managers
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