Certificate in Vocational : CRM Domestic Voice

Offered bySwayam

Certificate in Vocational : CRM Domestic Voice
at
Swayam
Overview

Gain essential skills and knowledge required for effective customer relationship management (CRM) in a domestic voice-based environment

Duration	24 weeks
Mode of learning	Online
Official Website	Go to Website
Credential	Certificate

Certificate in Vocational : CRM Domestic Voice
at
Swayam
Highlights

Earn a certificate after completion of the course
Learn from industry expert

Certificate in Vocational : CRM Domestic Voice
at
Swayam
Course details

Skills you will learn

Marketing Research English Spoken English Sales Relationship Management Team Building Personality Development Marketing Customer Relationship Grammar Communication skills

Who should do this course?

Aspiring Customer Service Professionals
Current Customer Service Employees
Small Business Owners

What are the course deliverables?

Introduction to CRM
Communication Skills
Customer Service Techniques
Telephone Etiquette
CRM Tools and Software
Sales and Marketing Fundamentals

More about this course

This course will provide an overview of basic grammar which can enable you to speak English correctly. It gives you insight on team building and working effectively in a corporate environment
It helps you to create a work life balance by focusing on time, stress and anger management
Also you will also learn about computers which are indispensable to get a job in today’s world

Certificate in Vocational : CRM Domestic Voice
at
Swayam
Curriculum

Week-1

Introduction to Business Process Outsourcing (Pdf)

Week-2

Video

Week-3

Basic Communication at The Workplace (Pdf)

Week-4

Video

Week-5

Advanced Communication at The Workplace (Pdf)

Week-6

Video

Week-7

Grammar for Communication (Pdf)

Week-8

Video

Week-9

Personality Development (Pdf)

Week-10

Video

Week-11

Team Building (Pdf)

Week-12

Video

Week-13

Customer Service (Pdf)

Week-14

Video

Week-15

Work Life Balance (Pdf)

Certificate in Vocational : CRM Domestic Voice
at
Swayam
Faculty details

Name: Ms. Anchal Goswami

Ms. Anchal Goswami is working as Academic Officer (ICT) at NIOS. She has professional experience of more than a year from Bharat Electronics Ltd., Ghaziabad. There she served as Deputy Engineer in the field of Cyber Security