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Communication in the 21st Century Workplace 

Star Icon3.5 /5
  • Offered byCoursera

Communication in the 21st Century Workplace
 at 
Coursera 
Overview

Duration

6 hours

Total fee

Free

Mode of learning

Online

Difficulty level

Intermediate

Official Website

Explore Free Course External Link Icon

Credential

Certificate

Communication in the 21st Century Workplace
 at 
Coursera 
Highlights

  • 29% started a new career after completing these courses
  • 20% got a tangible career benefit from this course
  • Offered by University of California, Irvine
  • Enroll for free
  • Pay only for getting a verified certificate
Read more
Details Icon

Communication in the 21st Century Workplace
 at 
Coursera 
Course details

Skills you will learn
Team BuildingCommunication skillsBusiness Communication
What are the course deliverables?
  • Define communication and its role in the workplace
  • Describe benefits of effective communication in the workplace
  • Identify and explain most common audiences and techniques for communicating with each audience
  • Identify and solve common obstacles to effective communication
  • Summarize the 5 Step Technique and explain its usefulness in communicating with your manager
  • Discuss the best approaches and communication techniques for delivering bad news to your manager
  • Describe ways to make positive connections with your staff.
  • Discuss techniques for deciphering the communication styles of executive managers
  • Discuss techniques for identifying the characteristics and drivers of executive managers.
  • Discuss techniques for persuading executive management
  • Identify best practices for working successfully with virtual/remote teams.
  • Apply proven techniques for effective conference calls and webinars.
  • Shareable Certificates
  • Self-Paced Learning Option
  • Course Videos & Readings Practice Quizzes
  • Graded Assignments with Peer Feedback
  • Graded Quizzes with Feedback
  • Graded Programming Assignments
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More about this course
  • The focus of this course is to heighten students' awareness of workplace communication, and add new interpersonal skills, with the end result of becoming a more competent communicator overall. Target areas include: the process and functions of communication, behavioral patterns, perceptions as reality, verbal and nonverbal cues and behaviors, confidence, assertiveness, tact, anger management, criticism and constructive feedback, conflict resolution, team building, leadership, interviewing, and communicating more effectively with technology (email, Skype, texting, etc.).

Communication in the 21st Century Workplace
 at 
Coursera 
Curriculum

Communicating With Peers

Communicating With Your Manager

Communicating With Executives

Communicating With Your Direct Reports

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Communication in the 21st Century Workplace
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Students Ratings & Reviews

3.5/5
Verified Icon4 Ratings
D
Diptanu saha
Communication in the 21st Century Workplace
Offered by Coursera
1
Other: I have done an internship type of work in the company and i have gainwd some knowledge about tha company and so on.
Reviewed on 16 Oct 2020Read More
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V
Vinay Kumar S V
Communication in the 21st Century Workplace
Offered by Coursera
4
Other: It is a very good course and it helped me to improve my mail writing skills.
Reviewed on 15 Oct 2020Read More
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H
Himanshu Bhatt
Communication in the 21st Century Workplace
Offered by Coursera
4
Other: communication is very important in every organisation and communication in the 21st century is one of the best course offered by coursera .
Reviewed on 17 Mar 2020Read More
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Communication in the 21st Century Workplace
 at 
Coursera 

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