Conflict Resolution in Leadership and Talent Management

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Offered byUDEMY

Conflict Resolution in Leadership and Talent Management
at
UDEMY
Overview

You'll learn diagnosis and resolution techniques for tense, sensitive conflicts with your team members/reports

Duration	2 hours
Total fee	₹449
Mode of learning	Online
Credential	Certificate

Conflict Resolution in Leadership and Talent Management
at
UDEMY
Highlights

Earn a certificate of completion from Udemy
Learn from 1 articles and 25 downloadable resources
Get full lifetime access of the course material
Comes with 30 days money back guarantee

Conflict Resolution in Leadership and Talent Management
at
UDEMY
Course details

Skills you will learn

Talent Management Business Strategy

Who should do this course?

You're any leader looking to resolve a conflict with your reports (or with peers)
You're any professional with a conflict to resolve (so, everyone!)

What are the course deliverables?

You'll learn about the types of personal rules that, when broken, cause conflicts (people being disrespected, offended, or others), as well as how to avoid breaking them in the future
You'll learn how to show respect and understanding with the other side, which makes them identify more with you and drop their guard, becoming more persuadable
You'll learn how to comfort and support someone that has heightened emotions, helping them effectively transition from emotion to logic
You'll learn how to leverage mediation and diplomacy when there is a conflict between two other parties and you are in the middle - and how to effectively perform that mediation without offending either side

More about this course

This short course will walk you through some core techniques for conflict resolution, especially if you're leading a team, including showing respect and empathy, analyzing the person's rules, detecting whether the person goes violent or silent, and many others
The Diagnostic (how to assess what type of conflict you have on your hands, and what rules were broken that led to it)
The Techniques (techniques to use to de-escalate the situation including empathy, understanding, respect, guiding towards implementation, and others)
You'll learn how to diagnose the type of conflict that you have on your hands (a "hot" conflict versus a "cold" conflict) - as well as which tools to use for either case

Conflict Resolution in Leadership and Talent Management
at
UDEMY
Curriculum

Introduction 2.0

Introduction

Diagnostic 2.0

Introduction

Conflict Types

Conflict Types in Talent Management

Rule Analysis and Adaptation

Rule Analysis and Adaptation in Talent Management

Techniques 2.0

Introduction

Respect and Understanding

Respect and Understanding in Talent Management

Comforting and Supporting

Comforting and Supporting in Talent Management

Mediation and Diplomacy

Mediation and Diplomacy in Talent Management

Personal Rules/Boundaries

Personal Rules/Boundaries in Talent Management

Implementation Focus

Implementation Focus in Talent Management

Traps 2.0

Introduction

Misalignment Traps

Misalignment Traps in Talent Management

Escalation Traps

Escalation Traps in Talent Management

Conclusion

Outro

Additional Module: Persuasion Techniques

UP Answers

Reshaping

Conflict Resolution in Leadership and Talent Management
at
UDEMY
Faculty details

Vasco Patricio

After years of coaching and mentoring startup founders on talent management, emotional management, influence and persuasion, among other topics, he started being requested by executives and investors, like venture capitalists, with more complex, large-scale problems.