Conflict Resolution Skills
4.5 /5- Offered byCoursera
Conflict Resolution Skills at Coursera Overview
Duration | 4 hours |
Total fee | Free |
Mode of learning | Online |
Difficulty level | Intermediate |
Official Website | Explore Free Course  |
Credential | Certificate |
Conflict Resolution Skills at Coursera Highlights
- 10% got a pay increase or promotion
- Offered by University of California, Irvine
- Enroll for free
- Pay only for getting a verified certificate
- 20% got a tangible career benefit from this course
Conflict Resolution Skills at Coursera Course details
- Use active learning skills when dealing with conflict
- Choose appropriate communication tactics when dealing with conflict
- Create a usable plan for managing conflict
- Resolving conflict in a positive manner is a skill than can be developed and practiced. Being heard can be one of the most important goals of someone engaged in conflict. Knowing how to listen and deploy appropriate communication tactics is determinative of whether a conflict will have a positive or negative resolution. Examine listening skills, appropriate and strategic verbal and non-verbal communication skills, and how to assemble a conflict management plan likely to yield positive resolutions.
Conflict Resolution Skills at Coursera Curriculum
Week 1: Getting Started
Welcome Video
Active Listening Skills
Active Listening Skills Lesson
Active Listening Skills Lesson
Case Study: Knowing When to Intervene
Case Study: Using Active Listening Skills
Case Study: Managing Conflict
Book Review: MGMT
Interview with Julie Espy
Interview with Patrick Gough
Active Listening Skills Debrief
Week 2: Communication Problems and Skills
Communication Problems Lesson
Solid Communication Lesson
Case Study: Communication Issues
Case Study: Getting to Collaboration
Case Study: Communicating and Understanding
Book Review: Now, Discover Your Strengths
Resource: Conflict Mode Instrument
Communication Problems and Skills Debrief
Interview with Karen Kaye
Week 3: Usable Plan
Usable Plan Lesson
Usable Plan Lesson
Case Study: Tension Between Employees
Case Study: Facilitating a Meeting for Resolution
Case Study: Establishing Ground Rules
Book Review: Leadership: Theory, Application, and Skill Development
Resource: Additional Case Studies
Interview with Joseph Chatelle
Usable Plan Debrief
Course Wrap-up
Other courses offered by Coursera
Student Forum
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