IBM - Core 2: OS, Software, Security and Operational Procedures
- Offered byCoursera
Core 2: OS, Software, Security and Operational Procedures at Coursera Overview
Duration | 24 hours |
Start from | Start Now |
Total fee | Free |
Mode of learning | Online |
Official Website | Explore Free Course  |
Credential | Certificate |
Core 2: OS, Software, Security and Operational Procedures at Coursera Highlights
- Earn a certificate from IBM
- Add to your LinkedIn profile
- September 2023
- 19 assignments
Core 2: OS, Software, Security and Operational Procedures at Coursera Course details
- What you'll learn
- List common features and commands of Microsoft Windows, Apple macOS, Linux OSs, and adjust preferences with command line and console tools.
- Describe OS features, how to install and update OS, troubleshoot common issues, and summarize the importance of SOHO networks.
- Explain the advantages of using active directory, MS Windows security tools, and data destruction to secure mobile devices.
- Evaluate IT support practices while assessing the utility of privacy, automation, safety, and control methods and define malware best practices.
- Are you interested in becoming a proficient and sought-after IT professional? Are you currently or do you plan to pursue a career in an IT support, network technician, or other IT-related role? This IBM course, designed for individuals with IT Fundamentals knowledge, is part of a series of courses that will help you prepare for the CompTIA Core 2 Certification exam. You will gain a solid foundation in operating systems, IT support best practices and procedures, and the skills necessary to excel in an IT role.
- You will delve into the world of operating systems, exploring the editions of Microsoft Windows, Apple macOS, and Linux. You will gain a solid understanding of these OS installation and update processes and practical insights into their unique features and functionalities.
- With hands-on labs and activities, you will learn to navigate and use standard features and commands across various OSs, discover the power of command line and console tools, and explore security measures, including firewall configuration, SOHO router security, and data destruction to ensure the security of networks and mobile devices.
- Through instructional readings and videos, you will be introduced to fundamental IT support best practices, how to diagnose and troubleshoot common PC, mobile, and security issues, and how to mitigate the impact of malware on systems and networks. This course uniquely blends theory with practical labs and activities, preparing you to excel in your IT support role.
Core 2: OS, Software, Security and Operational Procedures at Coursera Curriculum
Microsoft Windows Operating System Overview and Management
Course Introduction
Microsoft Windows Systems Overview
Installing Microsoft Windows
Using Your Microsoft Windows Lab Workspace
Upgrading Microsoft Windows Systems
Overview of Microsoft Windows Command Prompt Tools for Administration
Microsoft Management Console
System Utility Applications
Course Syllabus and Prerequisites
Module 1 Summary: Microsoft Windows Operating System Overview and Management
M1 Graded Quiz: Microsoft Windows Operating System Overview and Management
Practice Quiz: Installing and Updating a Microsoft Windows Operating System
Practice Quiz: Administering Microsoft Windows with Command Prompt and Management Console
Hands-on Lab: Exploring Microsoft Windows Server Features
Hands-on Lab: Using Microsoft Windows Command Prompt Tools for Administration
Helpful Tips for Course Completion
Reading: Microsoft Windows Server Features
Reading: Partitioning and Drive Formatting
Reading: Updating Microsoft Windows Systems
Reading: Using Microsoft Windows Command Prompt Tools for Administration
M1 Glossary: Microsoft Windows Operating System Overview and Management
macOS, Linux, and Mobile Operating System Overview and Management
Linux Systems Overview
Exploring Linux Operating System Essentials
Installing a Linux Operating System
Upgrading Linux Systems
Linux Terminal Overview
Common Linux/Unix Shell Commands
macOS Overview
macOS Features
macOS Preferences
iOS Overview
Android Overview
Module 2 Summary: macOS, Linux, and Mobile Operating System Overview and Management
M2 Graded Quiz: macOS, Linux, and Mobile Operating System Overview and Management
Practice Quiz: Installing and Updating a Linux Operating System
Practice Quiz: macOS and Mobile Operating Systems
Hands-on Lab: Getting Started with Linux Terminal
Hands-on Lab: Common Linux/Unix Commands
Reading: Samba
Reading: Linux Commands
Linux and Bash Command Cheat Sheet: The Basics
Reading: Upgrading macOS
Reading: Updates for macOS
Activity: Explore macOS Features
Module 2 Glossary: macOS, Linux, and Mobile Operating System Overview and Management
Device and Home Network Security
What is Active Directory?
Microsoft Windows Security Settings
User Management and Permissions
Antimalware Tools and Microsoft Windows Firewall Configuration
Securing SOHO Router
Hardening Devices
Mobile Device Security
Mobile Device Protection
Data Destruction
Module Summary: Device and Home Network Security
M3 Graded Quiz: Device and Home Network Security
Practice Quiz: Microsoft Windows Security Best Practices
Practice Quiz: Securing SOHO Router and Mobile Devices
Hands-on Lab: Windows Defender Firewall
Hands-on Lab: Creating a Firewall Rule in Microsoft Windows Defender
Reading: Authentication Methods
Wireless Encryption
Hands-on Lab: Securing a SOHO Network
Mobile Device Policies and Procedures
Reading: Internet of Things (IoT) and Securing IoT Devices
Activity: Secure Mobile Devices
M3 Glossary: Device and Home Network Security
Software Troubleshooting
Troubleshooting System Startup Problems
Troubleshooting Common Problems on Windows
Troubleshooting PC Security Issues
Best Practices for Malware Removal
Troubleshooting Common Mobile OS and Application Problems
Best Practices for Mobile OS Security
Troubleshooting Common Mobile OS Application Security Issues
Module 4 Summary: Software Troubleshooting
M4 Graded Quiz: Software Troubleshooting
Practice Quiz: Troubleshoot Common Microsoft Windows OS Problems and Security Issues
Practice Quiz: Troubleshoot Common Mobile OS and Application Problems and Security Issues
Hands-on Lab: Using Microsoft Windows Troubleshooting Tools
Hands-on Lab: Detect and Prevent Malware
Reading: Troubleshooting Process
Reading: Troubleshooting Common Problems on Windows and with System Startup
Reading: Troubleshooting with Screen Crash Codes
Reading: Malware Recovery Methods WinRE and OS Reinstallation
Hands-on Lab: Mobile Device Hardening
M4 Glossary: Software Troubleshooting
Operational Procedures
What are Ticketing Systems?
Asset Management Best Practices
Change Management Best Practices
Common Safety Procedures
Managing Electrostatic Discharge
Environmental Impacts and Appropriate Controls
Module 5 Summary: Operational Procedures
M5 Graded Quiz: Operational Procedures
Practice Quiz: Support Systems Information Management
Practice Quiz: Safety Protocols for Personnel and Equipment
Hands-on Lab: Onboarding a New User
Reading: Logging a Ticket
Types of Documentation
Activity: Identify Safety Best Practices
M5 Glossary: Operational Procedures
Final Exam and Honors Final Project
Core 2: OS, Software, Security and Operational Procedures at Coursera Admission Process
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