Create surveys with Dynamics 365 Customer Voice
- Offered byMicrosoft
Create surveys with Dynamics 365 Customer Voice at Microsoft Overview
Duration | 5 hours |
Start from | Start Now |
Total fee | Free |
Mode of learning | Online |
Schedule type | Self paced |
Difficulty level | Intermediate |
Official Website | Explore Free Course  |
Credential | Certificate |
Create surveys with Dynamics 365 Customer Voice at Microsoft Course details
- Create a survey project with Dynamics 365 Customer Voice
- Create customer surveys with Dynamics 365 Customer Voice
- Send Dynamics 365 Customer Voice surveys
- Automate Dynamics 365 Customer Voice surveys with Power Automate
- Embed surveys in your website with Dynamics 365 Customer Voice
- Create customer Power BI reports in Dynamics 365 Customer Voice
- This learning path covers creating a survey project, creating a survey, sending surveys, automating surveys, and analyzing survey data
- This learning path helps prepare you for Exam MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant
- In this course, you will get started with creating surveys
- Learn about the various methods that Dynamics 365 Customer Voice provides to help you send powerful surveys to capture feedback from customers and employees
- Create a personalized and automated customer feedback experience by using Microsoft Power Automate
Create surveys with Dynamics 365 Customer Voice at Microsoft Curriculum
Create a survey project with Dynamics 365 Customer Voice
Introduction
Dynamics 365 Customer Voice
Projects in Dynamics 365 Customer Voice
Create your first project
Exercise - Create a basic project
Check your knowledge
Summary
Create customer surveys with Dynamics 365 Customer Voice
Introduction
Survey headers and branding
Add branching logic to surveys
Personalize a survey with variables
Add satisfaction metrics to a survey and project
Add multiple languages for your surveys
Exercise - Create a basic survey
Check your knowledge
Summary
Send Dynamics 365 Customer Voice surveys
Introduction
Create and personalize email templates
Translate email templates into other languages
Email a survey
Upload CSV files
Use links and QR codes
Analyze survey reports
Exercise - Create an email template
Check your knowledge
Summary
Automate Dynamics 365 Customer Voice surveys with Power Automate
Introduction
Send a survey with Power Automate
Create an invitation
Expand variables to further customize surveys
Use the locale variable for multilingual surveys
Use variables for follow-up actions
Exercise - Create a survey invitation
Check your knowledge
Summary
Embed surveys in your website with Dynamics 365 Customer Voice
Introduction
Prepare the survey to use on a website
Embed a survey in your website
Use context data from the survey responses
Exercise - Embed a survey on a website
Check your knowledge
Summary
Create customer Power BI reports in Dynamics 365 Customer Voice
Introduction
Use the Dynamics 365 Customer Voice Power BI template
Connect to Dynamics 365 Customer Voice data with Power BI
Create customized Power BI reports
Calculate the Net Promoter Score for Dynamics 365 Customer Voice data
Exercise - Connect to Dynamics 365 Customer Voice data with Power BI
Check your knowledge
Summary
Create surveys with Dynamics 365 Customer Voice at Microsoft Entry Requirements
- None
- Not mentioned
Create surveys with Dynamics 365 Customer Voice at Microsoft Admission Process
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